Zambia Industrial Commercial Bank Branch Coordinator – Sales and Services Jobs in Zambia

Job holder will be responsible for growing the Branch’s balance sheet through customer acquisition and deposit mobilisation while cross selling loans, advances, and transactional services. Key products to be sold will include payroll, savings, and investment accounts.

The job holder will be expected to ensure that the Branch achieves and sustains profitability by ensuring effective cost management as well as implementation of revenue generating activities. Compliance with the Bank’s policies and procedures relating to branch sales and services activities will be a key deliverable. .

Key tasks will include:

Sales Activities

• Coordinating the sales team by managing call plans and following up leads

• Managing branch sales meetings and closure of action iterns ensuing from sales activities

• Development and maintenance of a cross-sales matrix and ensuring cross-sell targets are met

• Effective communication with both existing and prospective customers aimed at growing customer transactional volumes

Customer Onboarding

• Collection and verification of Know-Your -Customer (KYC) documents to facilitate account opening and filing of the same

• Ensuring the adequacy of sales-related equipment and/or material to enable efficiency in sales and customer onboarding

Customer Service

• Timeous responses and resolution of customer complaints

• Proactive implementation of measures to prevent customer dissatisfaction

• Management of internal relationships to facilitate well-coordinated cross-functional customer service delivery

Key Competences will include:

• Should have excellent organisational, administrative, and problem-solving skills

• Possess strong communication, interpersonal, and customer service skills

• Presentation skills to effectively gain customer interest in the Bank’s products and services

• Ability to read and interpret Financial Statements

• Analytical and leadership skills

Educational and Experience Requirements

• Grade 12 School Certificate or General Certificate of Education equivalent.

• Minimum of a Diploma in Banking, Finance, Business Administration, or any relevant field.

Minimum of two years (2 years) relevant experience

How to Apply

Only candidates who meet the above job specifications should apply by enclosing their detailed CVs, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime reachable telephone and/or mobile numbers should be clearly stated.

Applications should reach the undersigned before close of business on Thursday, 23rd July 2020.

Head – Human Capital
Zambia Industrial Commercial Bank Limited
Farmers House/Central Park,
Corner of Church Road and Cairo Road
P O. BOX 30228
LUSAKA

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