World Vision International People & Culture Officer, Visionfund International Jobs in Malawi

World Vision International People & Culture Officer, Visionfund International Jobs in Malawi

Overview

VisionFund is World Vision’s microfinance provider serving vulnerable clients through loans, savings, and insurance. We enable families to grow their livelihoods in hard to reach, rural locations in 28 countries so that caregivers can create secure futures for their children.

We believe in brighter futures for children; empowering families to create incomes and jobs; unlocking economic potential for communities to thrive.

Purpose of Position

Reporting to the Senior Business Partner - People and Culture (P&C), this is a generalist HR role, which is primarily responsible for frontline query management and customer service, and ‘employee life-cycle management’ for Global Center (“GC”) staff.

This role aligns P&C practice to global standards, policies, systems and processes. It has direct responsibility for GC staff onboarding, record keeping, knowledge management, annual employment checks, contracts management and off-boarding. This role works closely with P&C Business Partners, WVI Recruitment and WV P&C Operations colleagues.

Major Responsibilities:

Responsible for data accuracy and timely reporting from the Human Resources Information System (HRIS): (Subject Matter Expert)

As a trained super-user of the Workday HR Information System, manage VFI employee data to ensure accuracy and effective use of the platform.

Identify and influence Workday ‘champions’ at the MFIs to fully adopt and utilize global HRIS. Develop them through online training and mentoring. Foster a culture of knowledge sharing regarding people data among the MFI P&C staff. Design and execution of one-to-one and group training for MFI P&C staff on the Workday system.

Train all Global Centre employees and managers in how to use Workday (e.g. for absence management and for managing personal data)

Run monthly and ad hoc reports as required by the Global Centre (and MFI’s when required by Regional BPs, and cleared by P&C Director). This includes headcount tracking, recruitment tracking, etc.

Set-up and run queries from the Workday system when needed.

Problem solve when data integrity or process issues arise within the workday system. Including helping P&C colleagues to promote the benefits of using Workday and providing tips and training on how to get the most out of the Workday system.

Oversee, coordinate and enable HRIS system implementation in MFI’s which are yet to migrate or are new to the network.Increased and maintained level of data integrity in Workday through influencing and training the P&C staff in MFIs

Responsible for P&C global workforce processes and analytics: (Process owner)

Influence, coach and enable P&C colleagues to adopt global standard HRIS and deploy system analytical capabilities. Drive system adoption, global alignment in process and standards. Drive and maintain high standards of data integrity within VisionFund International

Support, enable and coach P&C colleagues to complete annual Workforce Demographics and Analytics reports. Using data analysis and numeracy skills, reviews all submissions for quality from each MFI and works with P&C teams to correct errors within WV timelines.

Provides quarterly P&C analytics reports, including Generating data, analyzing it and recommending actions.

Follows up with managers and employees regarding attrition, absence and key employment related recording and analytical data.

Providing quarterly headcount reports, which includes monthly and annualized data for management reporting.

Provides salary data annually for financial planning at the GC level and provides ad hoc salary data (including collecting it from MFIs) for insurance calculations.

Works with operations/social performance/finance / risk management and audit to provide data about the workforce and input in building a relevant data story for the business.

Responsible for People & Culture Administration for Global Center staff:

Recruitment

Manage on-boarding administration and new hire process; ensure compliance with employment regulations, local and global policies and coordinate with host P&C colleagues in host locations where needed.

Contract administration under the guidance of colleagues and in partnership with World Vision International

Ensure MDS reference checks for new hires are completed across the network, liaising with P&C colleagues in World Vision and

VisionFund MFI network

Conduct annual blocked party screening for GC employees, and ensure MFI’s are compliant with global standards for new hires and annual checks.

Employee life cycle management and changes (e.g. via letters)

Create and store contract amendment letters, under the instruction of P&C Business Partners

Support, enable and coach managers in the processes for making contract changes/updating data on their staff using the global HRIS for manager workflows

Work with line managers and P&C counterparts to resolve employee queries as they arise, in a timely manner.

In-house Training Coordinator

Point of contact for in-house training – keep a catalogue of available training and advising those who ask on appropriateness of training courses.

Manage applications for training courses

Provide participant/nomination lists to P&C colleagues

Facilitate training cohorts (or support others to do so) as needed and with clearance of Senior P&C Business Partner

P&C Team Coordinator

Organise team meetings when requested

Proactively update MFI/VFI P&C staff contact list and circulate it on a regular basis

Manage the P&C team’s filing system, compliance with data protection regulations, compliance with audits, and any need for backups of data (and any related change management e.g. shifting to new systems)

Steward global Employee Engagement survey (Our Voice): (Process owner)

Administer all communications for annual Our Voice survey with support from P&C BP/Director

Liaise with the WV global process owner for the Our Voice survey to ensure smooth survey preparation, planning, rollout, reporting and follow up for VisionFund.

Provide support in setting up, administering and following up the survey, including building capacity among P&C colleagues in the use of the reporting tools and discussion/action planning materials.

Supporting the post-survey process of communicating results and acting upon them. Tracking progress.

Knowledge, skills and abilities

Tertiary qualification (at least a Bachelor's Degree) in Human Resource Management or related discipline is required or the equivalent level of critical thinking, knowledge of HR theories and best practice and analytical abilities must be demonstrated through relevant work experience.

At least 2 years of HR administration experience is required with demonstrated ability to support a virtual team

3-5 years of HRIS experience or working with similar programme (e.g. SAP), ideally with experience of having trained people in how to follow processes and use systems

At least 3years in a Customer Service/Support position, with proven commitment to providing excellent customer service

Flexibility on working hours to work with colleagues in different time zones

Highly organized with excellent attention to detail and ability to show initiative and be proactive.

Proven ability to juggle a high volume of concurrent activities and work to deadlines and manage multiple stakeholders Influencing skills across many cultures and at all levels

Proficiency in Microsoft Office coupled with a keen eye for detail, degree-level numeracy skills, data analysis experience (proficiency in the use of MS Excel) and experience of providing clear presentation of findings (e.g., in MS Powerpoint)

Excellent customer service and relationship management

Previous experience in process improvement and problem solving

Preferred Skills, Knowledge and Experience:

Previous experience in recruitment or employment relations would be an advantage

Deep working knowledge of Workday and application of statistical tools/systems

Proficient in data systems, analysis and use of analytical tools

Effective in written and verbal communication in English

Proven ability to turn data into management information

How to Apply

For more information and job application details, see; World Vision International People & Culture Officer, Visionfund International Jobs in Malawi

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