World Vision International NGO Regional Sponsorship Quality Assurance Specialist Jobs in Zambia

World Vision International NGO Regional Sponsorship Quality Assurance Specialist Jobs in Zambia

Job Description:

Reporting to the Regional Sponsorship Transformation and Child Protection Lead at the Southern Africa Regional Office, the Regional Sponsorship Quality Assurance Specialist provides strategic support and technical leadership to the region focused on implementing World Vision sponsorship priorities and deliverables.

The Regional Sponsorship Quality Assurance Specialist is critical in establishing and maintaining effective and efficient sponsorship business systems and operational procedures; effective data management and use; and sufficient Field Office (FO) capacity for their implementation.

The position provides leadership in monitoring progress against plans and operational support in sponsorship business processes, business systems capability, sponsorship management, and quality assurance, support for the delivery of sponsor engagement features, and risk management and mitigation.

Lead and support RO Data Analytics and Operational Integration

Child participation & business processes: Lead strategic Regional-level efforts for strong child participation and ongoing quality improvement of sponsorship business processes and deliverables for stronger child participation, including sponsor engagement features, in close coordination with the FO Sponsorship Lead.

Data analytics:

Lead Regional-level sponsorship data analyses effort to inform strategic coordination, ongoing business process improvement, and capacity building efforts across offices in the region.

Coordinate with the Regional Office (RO) Sponsorship Lead to provide RO and FO with strategic sponsorship analytical information.

Develop reports to influence RO and FO leadership decision making and strategic choices in regard to sponsorship operations.

Strategic engagement for stronger programmatic and operational integration: Support Regional Sponsorship Lead in connection, collaboration, and establish strategic partnerships with Regional technical teams e.g. MEAL, CESP, safeguarding, child protection, education, health, gender equity and social inclusion, livelihoods, and environmental sustainability/climate action, etc. that enables stronger programmatic and operational integration.

Leadership and Support in Sponsorship Business Systems Capability

Business Systems and Operational Capacity Building

Lead the implementation of Field Office capacity building effort focusing on operational aspects and business systems support in coordination with GC Sponsorship and WV Global Technology and Digital Solutions (GTD), specifically on:

Sponsorship Operations indicators SOI (systems, database, reporting)
Sponsorship 2.0, sponsor features, and other rich media Horizon HOPE

Horizon desktop and mobile applications.

Lead ongoing review of FO operations for identification of support needs and Lead provision of the needed support with GC teams (Sponsorship, WVGTD, others).

Lead consistent review of the various sponsorship systems databases, users’ understanding, databases usage and performance, and lead with the Regional Sponsorship Lead on urgent action items, risks, and any issue requiring escalation.

Assist in the development, testing and application of capacity building and operational resources relevant to all sponsorship business systems in coordination with global sponsorship teams.

Conduct Field Office sponsorship capacity review and develop capacity building plans in consultation with the National Office Sponsorship Managers/Directors.

Provide Business Systems and Operational Support

Facilitate and adequately support the enhanced utilisation of Horizon HOPE in alignment with global and regional sponsorship strategic objectives and priorities.

Coordinate with WVGTD-SSS technical support group (Helpdesk) in resolving issues raised by Field Offices and/or Area Programmes’ sponsorship business systems operations.

Facilitates the implementation of new business systems initiatives and digital transformations through capacity building of Field Office staff in coordination with the Regional Sponsorship Lead.

Design mechanism to improve FO’s effective use of sponsorship business systems to support strong performance across Field Offices.

Provide Sponsorship Management and Quality Assurance

Sponsorship Operations

Lead field offices’ Rich Media/Sponsorship 2.0 annual planning process in coordination with GC Sponsorship.

Provide subject matter expertise and inputs to sponsorship elements of FO plans, annual

operating/business plans that will ensure strong integration of sponsorship operations.

Provide key inputs for the improvement of safeguarding, child engagement and participation integration in sponsorship processes.

Provide technical guidance to National Offices during the annual and ongoing data quality processes.

Guide the roll out of the sponsorship quality framework in the National Offices.

Lead the roll out and continuous utilisation of child sponsorship capacity-building framework.

Lead the Regional sponsorship technical support network.

Participate and contribute to the Regional and partnership networks and workgroups developing their understanding, engagement and action on sponsorship services.

Support Regional Sponsorship Lead to generate, review, and ensure Regional and field offices’ leadership visibility of regional level periodic status/progress reports on sponsorship and Registered Children well-being.

Quality Assurance

Lead the ongoing review of periodic sponsorship services and programming operations reports to identify performance, risks, opportunities and needs for support. Some of these reports are: GNOD, SOI and monthly exception reports.

Establish Regional quality assurance support mechanism and oversee the fulfilment of the agreed RC portfolio by the National Offices including supply of registered child data and quality rich media to Support Offices.

Lead the timely submission of Regional monthly and quarterly SOI reports to Regional Sponsorship Lead.

Ensure appropriate reports are received from relevant GC teams and preliminary consolidation is done for analysis and finalization before sharing with the Regional Sponsorship Lead.

Knowledge/ Qualifications for the Role:

Leadership: At least 12 years’ experience in development work, out of which at least 5 years in leading a team at country or Regional level. World Vision Child Sponsorship Model

In depth understanding and experience in Child Sponsorship and its contribution to children’s well-being and impact

At least 7 years’ experience of supervising/managing sponsorship at country or cluster level.

Demonstrated competencies in sponsorship management, especially on sponsorship business processes and systems and Sponsorship quality Assurance.

Systems Knowledge, Skills and Technical Abilities:

Excellent understanding and Technical Knowledge of programmatic design and operationalization of Horizon Hope

Technical Knowledge of sponsorship Data sets and data interpretation in Horizon and other sources e.g. Power BI

Technical skills in focusing Horizon and other existing systems through an impact lens for more effective Analysis.

Technical knowledge in Child Sponsorship Mobile application and supporter engagement features

Demonstrable and effective Verbal and Written Communication skills

Development work

Strategic and in-depth understanding and experience in development program approach

Field Office work experience in Child Sponsorship and/ or development projects.

Demonstrated community and staff facilitation skills, facilitation of training programmes, and partnering.

Preferred Knowledge and Qualifications:

University degree in management or a social science field or other relevant area

Fluency in spoken and written English, Fluency in spoken and written French and/or Portuguese is an advantage.

In-depth knowledge of sponsorship policies, framework, business systems and processes.

Knowledge of various technical sectors of development particularly DME, safeguarding/child protection, education, primary health care, micro enterprises development, etc.

Knowledge of community development, local partnering.

How to Apply

For more information and job application details, see; World Vision International NGO Regional Sponsorship Quality Assurance Specialist Jobs in Zambia

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