Willers Solutions Support Engineer Jobs in Nigeria

Willers Solutions Support Engineer Jobs in Nigeria



Responsibilities
  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM).
  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums.
  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.

    Requirements
  • Preferred: B.Sc / HND in Computer Science
  • 2
    years’ work experience.
  • A previous experience in support or IT department.
  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.

    How to Apply

    Interested and qualified candidates should send their CV to: recruitment@willerssolutions.com using the Job Title as the subject of the mail.

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