Wildlife Research and Training Institute Head Corporate Communication & Customer Service Jobs in Kenya

Wildlife Research and Training Institute Head Corporate Communication & Customer Service Jobs in Kenya

Job Purpose

Reporting to the Deputy Director Corporate Services, the job holder will be responsible
for ensuring implementation of quality communication strategy and realization of customer
satisfaction and retention.

Duties and responsibilities

The duties and responsibilities will include:

Maintaining and improve the Corporate Communication policy of the Institute taking into account the internal and external changes in the maritime industry;

Advising and recommending to the Institute possible outcomes and response scenarios based on strategic initiatives made in the year;

Coordinating all corporate communications related activities including publishing of brochures, handbooks, calendars, annual reports, departmental reports, etc;

Developing and delivering creative communication strategies and plans;

Updating the Institute website and digital platforms and facilitate interdepartmental communications and managing external communications;

Building and maintenance of consistent branding, corporate identity across relevant public relations channels while keeping the Institute up to date on industry trends;

Developing suitable communication strategies to mitigate prevailing crisis;

Developing content to provide clear and adequate information and material that will support marketing and communications activities;

Reviewing and approving key presentations and collaterals needed for communications and outreach activities;

Convening and chairing public relations and media related meetings

Managing Digital & Media Relations including information sharing and invitations for Institute events;

Developing and incorporating online tools and in-person networking to create relationships and ultimately build the Institute’s brand, both online and off line;

Coordinating content creation – editing and approving blog posts, articles, newsletters, communications materials, and material for social media channels;

Leveraging on social media by creating, managing and growing the authorities presence through blogs, Twitter, Facebook, and other strategically relevant online properties;

Managing incoming media requests and building relationships with industry journalists;

Managing any online feedback forums;

Implementing strategic communications plans and to provide local market insight for the authorities public-facing communications;

Developing networks with journalists, media producers, editors and strategic influencers;

Gathering information on programmes and significant events in a specific Institute Cluster area;

Developing media plans, distribute and follow up media releases, book interviews and respond to media request;

Overseeing the Corporate Social Responsibility (CSR) Programmes;

Overseeing the Compliments and Complaints Handling Mechanism of the Institute; and

Performing any other responsibilities as may be assigned or delegated by the Institute’s Board or management.

Qualifications and Experience

For appointment to this grade, an applicant must have:

At least ten (10) years’ relevant work experience five (5) of which must have been
in senior management level

Bachelor Degree in Public relations, Communications, Journalism, Marketing,
International relations or equivalent qualifications from a recognized institution;

Master Degree in Public relations, Communications, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;

Management Course lasting not less than four weeks from a recognized institution;

Proficiency in computer applications;

Demonstrated professional and managerial competence in information work as reflected in work performance and results; and

Fulfilled the requirements of Chapter Six of the Constitution.

How to Apply

For more information and job application details, see; Wildlife Research and Training Institute Head Corporate Communication & Customer Service Jobs in Kenya

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