What to Look for When Buying Computer Hardware and Software
What to Look for When Buying Computer Hardware and Software
In this document, we cover different factors to consider when buying a computer, computer hardware, and software. The following recommendations include computer product retailers and factors that may influence your purchasing decision.
Auctions
Online auctions are a popular way for people to purchase computer equipment on the Internet. Because prices are set by the seller, not by the auction site, it's often possible to find a great deal.
However, there are many things to watch for when buying through auctions.
Scams - Online auctions are now the number one location where thefts and scams occur. If at all possible look at the seller's history or profile. Always remember if it sounds to be good to true, it probably is.
Piracy - Anyone can make a CD or DVD. Verify that the software you are buying is an authentic copy, documentation is included with the software, and the CD does not appear to be fake. It may be cheaper to get pirated software, but it may not work, or you may not be able to get updates because it's illegal.
Online Auctions - Companies such as eBay or Yahoo may provide auctions that other people have the capability of listing products that they are selling. We recommend if you purchase through an auction that you only pay by check to prevent possible credit card fraud. If you need to use your credit card, consider such options as PayPal.
Return Policy - Verify the reseller's return policy in case the device is not functioning or is not compatible with your computer. Note: software cannot be returned to the place of purchase to help prevent software piracy.
Defective or broken - In the case of computers, make sure that if you're buying a computer online that it's in working condition. Some people may sell older broken computers that can be used for replacement parts.
Internet
It is becoming easier, faster, and cheaper to buy over the Internet. However, pay close attention to what and from where you are buying.
Security - When buying over the Internet, verify the purchase is secure. When entering your credit card information, look for a small padlock Internet Explorer Padlock / Netscape padlock on your browser toolbar or status bar that indicates the page is secure. If you do not see this icon, or the URL doesn't start with https://, your transaction with that website is insecure.
Well-known company - Make sure the company you are buying from is a well-known company. It easy for anyone to set up a website. Quick checks that can be done include: making sure the company has a domain (e.g., www.computerhope.com), company has contact information, and has past customer reviews.
Piracy - Anyone can make a CD or DVD. Verify that the software you are buying is an authentic copy, documentation is included with the software, and the CD does not appear to be fake.
Return Policy- Verify the reseller's return policy in case the device
is not functioning or is not compatible with your computer. Note: software cannot be returned to the place of purchase to help prevent software piracy.
Warranty - Verify the warranty on the product. Make sure you understand if the manufacturer or place of purchase provides it.
E-mail receipt - Most companies provide you with an e-mail confirming that they have received your order. Keep this e-mail until your product has arrived.
Local retailer
A local retailer is one of the safest locations to buy computer hardware and software. However, issues can still arise be sure to watch out for any of the below.
Incorrect Information - Unfortunately, good help can be hard to find. It's possible for representatives to give you incorrect or false information either to help the sell or because they representative may not know all of the required information. If the sells rep makes claims about the capabilities or functions of a certain device, ask him or her to demonstrate it for you.
Return Policy - Verify the resellers return policy in case the device is not functioning or is not compatible with your computer. Note: software cannot be returned to the place of purchase to help prevent software piracy.
Warranty - Verify the warranty on the product. Make sure you understand if the manufacturer or place of purchase provides it.
Mail order
Mail ordering is basically nonexistent today. Traditionally, it was an unsafe location to purchase your computer software or hardware. However, taking the correct steps can help prevent issues from occurring.
Company information - Ensure that the company provides a valid phone number. Allowing you to speak directly with someone if required.
Return Policy - Verify the resellers return policy in case the device is not functioning or is not compatible with your computer. Note: software cannot be returned to the place of purchase to help prevent software piracy.
Company - Try determining how long the company has been in business. Several mail order companies have packed up and left overnight leaving you without anyone to contact.
Warranty - Verify the warranty on the product. Make sure you understand if the manufacturer or place of purchase provides it.
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