WGGA Medical Services PLC Telephone Operator Jobs in Ethiopia
WGGA Medical Services PLC Telephone Operator Jobs in Ethiopia
Job SummaryProvide information by accessing all type of calls.
Assist customers by providing fast and accurate information, handle emergency calls and assist people with patience.
Detail Duties and Responsibilities
Interrupt busy lines if an emergency warrants.
Answer incoming telephone lines in a professional manner and call patients when needed
Schedule patient appointment and manage optimal order of patient visit based on physician and type of patient visit
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectation
Keep records of calls placed and received,
Provide relay service for hearing-impaired users.
Listing customers lacking details or complete information.
Promote company products, services, and time plans when appropriate.
Monitor or check busy or answered lines
Provide assistance for customers with special need requests.
Record messages to be used on telephone systems if necessary
Perform clerical duties such as typing, proofreading, and sorting mail.
Performs other related duties assigned by the immediate supervisor.
Job Requirements
Required skill and Education
Education
TVET diploma in relevant field of study
Experience
2 and above years of relevant work experience specially in privet owned or share companies
Technical and other skills
Good communication skills, Ability to think quickly and pleasant speaking skills
Ability to use computer applications
Ability to analyze and solve the problems
Ability to work under pressure
How to Apply
Interested and qualified applicants should submit their application, CV and copies of supporting Education and work experience documents to Human Resource and Administration Department office in person to WGGA Medical service 2nd floor, or E-mail through: sd@wggaeyecenter.com with in five working days.
Physical Address: Ethio-China Friendship Road located at Gorgorios squire, for further Information Tel: 114-7022-17 or 0114-716-65
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