WFP IT Associate Jobs in Uganda
WFP IT Associate Jobs in Uganda
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.
Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
Responsibilities
Manage and coordinate a team of IT Support staff for Mbarara Area Office including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and polcies;
Organise and provide training and advice to Mbarara staff and end users of IT services, understand and resolveissues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work;
Coordinate the preparation of Standard Office Procedures (SoPs) regarding technical elements of running the new food colection procedures based on biometric verification of beneficiaries;
Coordinate the collection of a range of compelx data such as post distribution beneficiary data;
Conduct data analysis including the Impact of changes and support the development of accurate reports to identify and recommend solutions;
Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff;
Develop and epoly a variety of documentation and equipment for use by WFP to ensure staff have access to the required IT services and products. Ensure that sufficient stocks of equipment areavailable for the Mbarara Area Office needs;
Monitor the quality of Information Services provided by ISPs to the Mbarara Area Office ; ensure that Service Level Agreements are adhered to and taht any penalties due to WFP are met by the service provider;
Manage the implementation of new standard applications in order to provide
WFP staff with the tools they need to perform effectively;
Plan and supervise monthly food and cash distributions ensuring that appropriate IT systems and personnel are deployed to support the transfers;
Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their srvioces. Make timely escalations of outstanding IT issues to Country Office in Kampala or the Regional Bureau in Nairobi;
Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes to meet operational requirements;
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met;
Any other duties assigned.
Requirements
A Bachelor's university degree obtained from a recognized education institution in any of the following areas: Information Technology, Computer Science, Computer Engineering, Information Systems or any IT related field;
A minimum of four (4) years of progressive relevant working experience;
Experience in managing IT professionals;
Experience in coaching, training and mentoring junior staff to build their capacity;
Experience in Microsoft Active Directory Infrastructure and Microsoft Suite of Applications such as Office 365 and Teams;
Prior participation in business process re-engineering efforts and identification of service management improvements;
Knowledge of ITIL foundations and Microsoft systems Engineering in an addded advantage
Fluency in both oral and written communication in English.
Previous experience in supporting small IT offices and IT personnel will be an added advantage..
How to Apply
Interested and qualified candidates should apply online by 1st August, 2019
For more information and job application details, see; WFP IT Associate Jobs in Uganda
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