WeTu - Innovations and Operations Coordinator - Jobs in Kenya
WeTu - Innovations and Operations Coordinator - Jobs in Kenya
We are hiring an Innovations and Operations Coordinator!
About WeTu
WeTu is a social enterprise in the Lake Victoria region. Our vision is to improve lives in rural Kenya by creating sustainable solutions through innovative products and services targeting key needs of rural populations: energy, water and mobility. We leverage German technology to drive innovations and improvements in rural lives using a business model.
To deliver our service to our clients and closely interact with them to understand their evolving needs and interests, WeTu operates a hub model.
Currently our hubs are located in Mbita, Homa Bay, Sori, Sindu, Nyandiwa, Ragwe and Hongwe and have modern state-of-the-art German water filtration technology and solar equipment.
About the Role
We are looking for an energetic Innovations & Operations Coordinator to drive the launch of our e-mobility services, spearhead innovative business models with a base of the pyramid approach and coordinate all related activities in Kenya.
You will develop business models in the e-mobility sector for local clients; build and manage partnerships with crucial stakeholders such as local bodaboda associations; draw relevant insights from the pilots, and lead the scale up of the operations.
We are looking for a self-driven candidate with strong commitment and high energy who is excited to pilot new and exciting business models in Western Kenya!
Your responsibilities will include:
Support the development of business models for e-Mobility services
Research and think through different user groups, business cases and payment models
Create and manage partnerships for the pilots on the ground
Think through pricing by understanding market dynamics locally
Research information and collect data which will be used to plan and evaluate the business models
Piloting of business cases
Plan and oversee all activities related to testing out various business cases in our hubs
Collect data from the pilots, ensuring completion and quality.
Analyse the data, interpret it and draw first insights about our products and the customers’ feedback.
Participate in team meetings and call with stakeholders in Germany to analyse the success of the pilots and draw learnings for a potential business model.
Training hub staff in the tasks required.
Managing relationships with partners and customers, gathering feedback that can be used to improve the product or model.
Regular visit of pilot hubs to see how the new products are being taken up and gather insights from customers and the team (e.g. once a week).
Regularly discuss insights with the management team and draw conclusions how to improve the product, payment model and operations.
Scaling and roll out of new segment e-mobility
Design implementation and roll-out plans, based on learnings from the piloting/testing
Put procedures in place that allow growing the number of customers and products in circulation
Coordinate with the hub managers to ensure the new product is smoothly integrated into existing operations
Monitoring of business operations, including through regular visit of hubs in the region
Marketing the product through relevant strategies and partnerships
Building strong relations with customers to increase
satisfaction and gather feedback
Continued Innovation and Improvement of the business model and its operations
Continually understand needs and interests from customers
Develop further use cases/business models in areas such as solar battery powered appliances for agriculture and fishing
Develop and implement own/further ideas
What we are looking for
You are excited about working in a social enterprise, understanding the rural customer and pushing innovation in rural development through business approaches to change lives.
You see potential and opportunities in WeTu’s products. You are entrepreneurial and have a deep drive to see a business grow.
You have at least 3-5 years of work experience in business development, operations, introducing a new product in the market or similar roles with strong results
You have experience working in rural/peri-urban setting and feel confident working with bodaboda operators, local fishermen, and other local user groups
You are willing to travel regularly to the various hub locations in the area
You enjoy a customer-driven job and stay energized through constant people interaction.
You know how to ask the right questions and listen deeply to understand people’s situations, needs and desires.
You have strong relationship building skills.
You are very organized, with good time management.
Past experience managing others is preferred, and you have the skills to build effective working relationships without being in the same place.
Good writing skills: professional emails, actionable meeting minutes and concise project and research write-ups.
Past experience in designing a project in partnership with the local community or clients. (Understanding of design thinking or user centric design principles are considered a plus.)
You know how to capture sales data in Excel and make basic analysis
You are self-driven and know how to make things happen with minimal supervision
You anticipate issues and have a proven track record of being resourceful in complex environments, like distributed, virtual or international teams
Interest and past experience in clean energy or technology innovation is a plus
You have excellent Computer and Microsoft Office skills
You hold a bachelor degree in business studies, social sciences, and economics or related.
How to Apply
Apply online by 22nd June 2019
You will be asked to upload your CV as part of the application form. Make sure it is in PDF format, no longer than 3 pages and relevant to this role.
The selection process will include interviews, a personality test, a written case study exercise and a visit to Mbita for finalists.
Recruitment process in partnership with edge performance
For more information and job application details, see; WeTu - Innovations and Operations Coordinator - Jobs in Kenya
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