Westfield Consulting Limited Customer Service Professional Jobs in Nigeria

Job Description

We are looking for an experienced Customer Service personnel to provide excellent customer satisfaction and to promote this idea throughout the organisation. The goal is to ensure the customer service and branding sub units of the bank is efficient and focused on customer satisfaction, loyalty and retention and to meet their expectations.

This professional will be responsible for vetting and esnuring every communication, both online and offline that goes out to the client from the brand unit and customer service units portrays the organisation’s goal.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring daily activities of customer service operation.

Take ownership of customers issues and follow problems through to resolution

Oversee and manage the activities of the organisation’s branding department.

Manage the organisation’s social media platforms

Respond to and monitor responses to customer enquiries and queries on all social media platforms and emails.

Set a clear mission and deploy strategies focused towards that organisation’s customer satisfaction mission

Keep accurate records and document relating customer service department activities

Develop a strategy for getting customer feedbacks

Keep ahead of industry’s developments and apply best practices to areas of improvement

Requirements

B.Sc degree in any

field

2 years proven work experience in Customer Service

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of social media platforms

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills(written and verbal)

Customer service orientation

How to Apply

Interested and qualified candidates should send their CV to:

cvs@westfield-consulting.com using the Job Title as the subject of the email.

Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.