Waumini Sacco Jobs in Kenya

Waumini Sacco Customer Care Officer Jobs in Kenya

Responsibilities

Handling various routine inquiries received by phone and emails from internal
and external stakeholder/Telephone management

Directing queries to relevant officers and ensuring that feedback is promptly
given.

Following up on queries directed to relevant officers to ensure that Sacco SLA’s
are adhered to.

Giving daily reports to supervisor on matters not closed and other matters that
require attention.

Having Knowledge of all products in the Sacco and providing members with
product and service information.

Managing and resolving member complaints.

Ensuring professional, timely, accurate and efficient flow of information to and
from members and other stakeholders at all times.

Communicate and coordinate with internal departments

Follow up on customer interactions and transactions

Qualifications

At least a Diploma in customer care/ marketing/administration/ Public
relations/Communication. (Bachelor’s Degree in Marketing/PR/Communication is
an added advantage.)

Minimum 2 years working experience in service industry.

Good knowledge of customer care and delivery of good services.

Knowledge of accounting, credit and lending principles and basic computer
knowledge.

Perfect listening, telephone management and communication skills.

Excellent interpersonal skills and demonstrated track record of team work.

Effective organization, time management and problem solving skills.

How to apply

Interested candidates should apply online by 18th October, 2017

For more information and job application details, see; Waumini Sacco Customer Care Officer Jobs in Kenya

Waumini Sacco Accounts Assistant Jobs in Kenya

Responsibilities

Identification of defaulters and demand payments.

Notifying both defaulters and guarantors.

Identification of Unit (employers) defaulters

Recovery of defaulted loans on expiry of notice.

Reimbursement of guarantor’s savings once the defaulter pays.

Preparing periodical management reports on delinquent loans and accounts

Replacement of alternative Guarantors

Managing and resolving member’s queries.

Listing defaulters with Credit Reference Bureau.

Any other duty as may be delegated by the supervisor

Qualifications

Minimum KCSE C+

CPA Part II

, Certified Credit Professional (CCP Part 2)or ACCA Level II.

A Diploma in Banking, Co-operative Management from a reputable institution.
(Degree in Finance have an added advantage)

Knowledge of computerized accounting systems.

Those with knowledge in debt management will have an added advantage.

Certificate of good conduct

At least 2 years’ experience in same level in a financial institution.

Good analytical, communication, organizational and interpersonal skills

Waumini Sacco Registry Assistant Jobs in Kenya

Responsibilities

Opening files for new members

Filing and retrieval of files on request.

Mailing and postage.

Retrieval and archiving of closed files

Preparing periodical reports.

Preparing files for Loans Approval Committee.

Scanning and photocopying of documents.

Any other duty as may be delegated by the supervisor

Qualifications

Minimum KCSE C+

Diploma in Archive and Records Management/Information Management.

Degree in Records Management/Information Management will have an added
advantage.

At least 2 years’ experience in archive and records management

Knowledge in computerized accounting systems.

Certificate of good conduct

Good analytical, communication, organizational and interpersonal skills

High degree of integrity.

How to apply

Interested candidates should apply online by 18th October, 2017

For more information and job application details, see; Waumini Sacco Registry Assistant Jobs in Kenya

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