Water Services Regulatory Board Director Consumer and Public Affairs Jobs in Kenya

Water Services Regulatory Board Director Consumer and Public Affairs Jobs in Kenya

The Water Services Regulatory Board (Wasreb) is a statutory body charged with economic and service regulation of the water services sector as established by the Water Act 2016. Wasreb sets rules, standards and guidelines to ensure that water services are provided in an effective and efficient manner with a view to protecting consumers and other stakeholders’
interests.

Responsibilities

Responsible for facilitating effective engagement with various stakeholders to
build goodwill and create an enabling environment for Water Service
Provision.

Establish a mechanism for handling complaints from consumers regarding
quality or nature of Water Services.

Monitor the implementation of the Consumer Engagement Guidelines

Monitor the implementation of Customer Service Standards in the Water
Services Sector.

Oversee publication and dissemination of information on Water Services.

Formulate and execute communications and public relations strategies.

Develop strategies and tools for improving customer services in the sector.

Coordinate Development of Customer Service Charter and monitor its implementation.
viii. Promote stakeholder/public participation in the provision of water services.

Create and manage platforms for engagement with stakeholders.

Develop and implement collaborative arrangements and networking with
stakeholders.

Write and edit all institutional literature including newsletters, reports, and
publications.

Develop and manages/supervises the application and promotion of the
institution’s brand.

Ensure proper documentation, storage, and easy access to information on Water Services.

Plan publicity strategies and campaigns.

Handle media relations.

Ensure timely consultation and cooperation with County Executive
Committees, Chief Officers, and collaboration with other stakeholders in
water services provision for effective service delivery

Organize media briefings, writes articles, press kits, supplements.

Formulate and execute the institution’s Advertising programme.
xix. Organize participation in community

relations activities.

Ensure performance measures are designed to evaluate performance
against the strategic plan.

Ensure reporting on work done into the reporting structures in the Board on a
monthly, quarterly or annual basis.

Play a senior leadership role in bringing the WASREB internal community along
to support the outputs delivered by developing effective and strategic relationships.

Play a senior leadership role in bringing external stakeholders along with the
WASREB through open, professional and proactive engagement and with enforcement partners in relation to specific cases.

Build a

highly effective team, by leading, managing and motivating staff and by directing and coaching them where appropriate, so that they achieve excellence in delivery.

Take responsibility for the reports emerging from the directorate and all
documentation sent to the Chief Executive Officer.

Coordinate directorate’s budgeting and Cost containment within the budget.

Manage the skills development for staff to ensure that training needs are
properly identified and appropriate training is arranged for directorate staff.

Manage and conduct performance management reviews for the directorate.

Work closely with department heads to develop goals and initiatives.

Ensure quality control and customer service

Develop policy papers on issues of water services.

Responsible for physical assets assigned by the Board

Makes strategic, operational and financial decisions for the directorate

Requirements

Master’s Degree in Mass Communication, Marketing/Business
Administration or relevant field from a recognized institution

Bachelor’s degree in Mass Communication, Marketing/Business
Administration or relevant field from a recognized institution

Membership to a relevant professional body/member in good standing
iv. Practicing license from a relevant professional body

Have served total 15 years of experience with at least 9 at supervisory level

Leadership/Management Programme lasting not less than four (4) weeks
from a recognized institution will be an added advantage

Knowledge of the Water Sector will be an added advantage

Meet the requirements of Chapter six of the Kenyan Constitution on Leadership and Integrity

How to Apply

So as to be received not later than 23.59 hours on 30th August 2019. The
applications should be submitted only through electronic means. They should
be sent via email to recruitments@wasreb.go.ke with only ‘POSITION APPLIED
FOR’ as the subject line.

For more information and job application details, see; Water Services Regulatory Board Director Consumer and Public Affairs Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.