Water Services Regulatory Board Director Consumer and Public Affairs Jobs in Kenya
Water Services Regulatory Board Director Consumer and Public Affairs Jobs in Kenya
Job PurposeResponsible for facilitating effective engagement with various stakeholders to build goodwill and create an enabling environment for Water Service Provision.
Representative Tasks/Job Description
Establish a mechanism for handling complaints from consumers regarding quality or nature of Water Services.
Monitor the implementation of the Consumer Engagement Guidelines
Monitor the implementation of Customer Service Standards in the Water Services Sector.
Oversee publication and dissemination of information on Water Services.
Formulate and execute communications and public relations strategies.
Develop strategies and tools for improving customer services in the sector.
Coordinate Development of Customer Service Charter and monitor its implementation.
Promote stakeholder/public participation in the provision of water services.
Create and manage platforms for engagement with stakeholders.
Develop and implement collaborative arrangements and networking with
stakeholders.
Write and edit all institutional literature including newsletters, reports, andb publications.
Develop and manages/supervises the application and promotion of the institution’s brand.
Ensure proper documentation, storage, and easy access to information on Water Services.
Plan publicity strategies and campaigns.
Handle media relations.
Ensure timely consultation and cooperation with County Executive
Committees, Chief Officers, and collaboration with other stakeholders in
water services provision for effective service delivery
Organize media briefings, writes articles, press kits, supplements.
Formulate and execute the institution’s Advertising programme.
Organize participation in community relations activities.
Ensure performance measures are designed to evaluate performance against the strategic plan.
Ensure reporting on work done into the reporting structures in the Board on a
monthly, quarterly or annual basis.
Play a senior leadership role in bringing the WASREB internal community along
to support the outputs delivered by developing effective and strategic relationships.
Play a senior leadership role in bringing external stakeholders along with the
WASREB through open, professional and proactive engagement and with enforcement partners in relation to specific cases.
Build a highly effective team, by leading, managing and motivating staff and by directing and coaching them where appropriate, so that they achieve excellence in delivery.
Take responsibility for the reports emerging from the directorate and all documentation sent to the Chief Executive Officer.
Coordinate directorate’s budgeting and Cost containment within the
budget.
Manage the skills development for staff to ensure that training needs are properly identified and appropriate training is arranged for directorate staff.
Manage and conduct performance management reviews for the directorate.
Work closely with department heads to develop goals and initiatives.
Ensure quality control and customer service
Develop policy papers on issues of water services.
Responsible for physical assets assigned by the Board
Makes strategic, operational and financial decisions for the directorate
Job Specification
Master’s Degree in Mass
Communication, Marketing/Business Administration or relevant field from a recognized institution
Bachelor’s degree in Mass Communication, Marketing/Business Administration or relevant field from a recognized institution
Membership to a relevant professional body/member in good standing
Practicing license from a relevant professional body
Have served total 15 years of experience with at least 9 at supervisory level
Leadership/Management Programme lasting not less than four (4) weeks from a recognized institution will be an added advantage
Knowledge of the Water Sector will be an added advantage
Meet the requirements of Chapter six of the Kenyan Constitution on Leadership and Integrity
Functional Competencies
IT proficiency
Influencing, persuasion and negotiation skills
Customer/Citizen focus
Strategic leadership skills
Proficiency in Managerial Skills
Strong analytical, problem solving and decision-making skills
Effective communication and presentation skills
Ability to lead multi skilled team
Personal Attributes/Qualities
Ability to work under pressure and multitask
Strong interpersonal skills
High Integrity and team building skills
Proven intellectual leadership in managing people, operations and financial
resources;
Proven ability to think strategically and design long term plans;
Ability to drive change and innovation
Upholds Professional Ethics
How to Apply:
All applications accompanied by a copy of the National Identity Card, detailed Curriculum Vitae and copies of all relevant academic and
professional certificates should be addressed to:
The Chief Executive Officer
Water Services Regulatory Board
P.O. Box 41621 00100
Nairobi
So as to be received not later than 23.59 hours on 30th August 2019.
The applications should be submitted only through electronic means.
They should be sent via email to recruitments@wasreb.go.ke with only ‘Position Applied For’ as the subject line.
Wasreb is an equal opportunity employer and women, youth and people with disabilities are encouraged to apply.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.
Shortlisted candidates will be
required to satisfy the requirements of Chapter Six of the Constitution of Kenya 2010 by submitting the following compliance certificates; Certificate of Good
Conduct, Certificate from Higher Education Loans Board, Tax Compliance Certificate, Ethics and Anti-Corruption Commission Clearance, and Credit Reference Bureau Certificate.
For more information and job application details, see; Water Services Regulatory Board Director Consumer and Public Affairs Jobs in Kenya
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