Water For People Director of Technology Jobs in Uganda

Water For People Jobs

Water For People is a global nonprofit working across nine countries, bringing together communities, local entrepreneurs, and governments to build and maintain water and sanitation services that will last.

Water For People Director of Technology Jobs in Uganda

About the Position

Water For People is currently recruiting for the position of Director of Technology. The Director of Technology develops and leads the digital strategy for Water For People. Water For People strives to be a technology-led organization.This position is responsible for bringing the right technologies, managing and delivering the projects, products, and business solutions that bring organizational change, and enhancing business processes across all departments.

The Director of Technology develops, enables, and supports all technology at Water For People. This position also leads a team that provides global helpdesk and desktop support. IT support includes continuously improving the network infrastructure, integration and enhancement of the software portfolio, and technology application implementation. The technologies used by Water For People are focused on both efficiently running the organization internally and enhancing the delivery of Water For People’s programs externally. In the external functionality, the Director of Technology works closely with the Global Programs team as a delivery partner.

Essential Job Functions and Duties

Technology Enablement

Excellent project management and change management skills and experience

Proactively gain knowledge of Water For People’s current and future technology needs by meeting with employees across the organization

Develop an enterprise-wide digital strategy to ensure that Water For People is a technology-led organization and lead the process of how to achieve it

Provide technology-based insight to support departmental goals and organizational priorities

Technology Development

Plan, manage, and deliver technology projects

Build and maintain a catalog of all technologies in use today (hardware and software); prioritize present and future needs, discover efficiencies, and identify gaps

Create a technology-led future by innovating and looking for ways to use technology to drive greater culture and organizational impact

Understand the needs of internal stakeholders by maintaining regular communication as an active business partner to generate new ideas and solutions. Facilitates IT knowledge exchange for organizational implementations

Serve as a resource for country programs to increase their effectiveness in planning and implementation of technology solutions

Oversee delivery of special projects such as SharePoint system designs (e.g., grant management workflow, knowledge management, and intranet), performance management dashboards for data visualization, etc.

IT Excecution

Ensure business continuity in all Water For People offices, minimizing network downtime to the lowest extent possible

Oversee the Global Helpdesk (either in-house employees or outsourced) to ensure effective and efficient response to global IT user requests for support with a customer-service approach

In collaboration with the Global Helpdesk, analyze, install, monitor, and maintain the performance and security of Water For People’s networks and hardware

Maintain knowledge of best practices and industry standards for hardware and software, including, but not limited to, servers, support networks, and all necessary equipment

Oversee the operation and monitoring of a wide variety of computer systems, including routers, switches, wireless controllers, servers, cloud-based systems/networks, different computers for different user needs, and telecommunication equipment

Develop IT Standard Operating Procedures and policies in accordance with the CANPO IT Principles and Practices and update annually

Work with data sources, repositories, data flow, and system interaction to implement Internet web servers, mail servers, VM ware, Active Directory, and File servers

Manage database administration, relatable objects of database security, availability, recoverability, performance, and software installation

Evaluate what hardware and software can be donated to minimize cost, but not inhibit productivity; dispose of used assets per Water For People policy

Hire third-party audit of system security bi-annually in conjunction with internal auditor

Create training documents for Water For People software and develop communication and roll-out plan before new software is deployed

Deliver training globally, virtually, and in-person in Denver

Supervisory Responsibilities

Lead, supervise, and mentor team members

Support goal setting and conduct performance reviews for direct reports aligned with organizational timelines

Address performance issues

in a timely and respectful manner

Review and approve timesheets, time off requests, and expense reimbursement prepared by each employee

Follow organizational policies/procedures and ensure compliance

Behaviors and Competencies

Builds Team and Talent - Open and approachable, and able to extract excellent performance and develop leadership and confidence in others. Attracts, engages, develops, and rewards talented people to build individual and organizational capability needed to achieve desired impact.

Uses Critical Thinking - Has a broad perspective and sees possibilities and opportunities by thinking innovatively. Manages competing priorities and makes hard decisions with an eye towards getting things done.

Converts Strategy into Results - Translates business vision and strategy into winning tactics and plans to deliver excellent results for the organization.

Connects to the Mission – Embraces the mission of Water For People and is passionate about advancing the dynamic role it plays leading social impact in international development. Understands and demonstrates how own efforts impact on the larger organization and operates in alignment with the vision, values, and strategic objectives of the organization.

Demonstrates Ethics and Integrity – Understands ethical behavior and business practices and ensures that own behavior is consistent with these standards and aligns with the values of the organization. Consistently follows through on commitments and lives our values of accountability, courage, empowerment, partnership, and transparency.

Demonstrates Cultural Awareness – Shows empathy, a high comfort level in the developing world, and unquestionable integrity; able to engage the wide range of stakeholders from a variety of backgrounds and cultures.

Connects with Others – Demonstrates exceptional communications and interpersonal skills, exceptional networker, key influencer, and is comfortable representing Water For People across a wide variety of audiences.

Manages through Ambiguity - Identifies, supports, and champions opportunities for change and continuous improvement. Trusts the judgment of the field staff.

Self-confident - Demonstrates humility, mature confidence, and courage to innovate, risk, and leads in own role. Is unafraid, willing to take risks, and courageously finds new ways to achieve the organization’s desired impact.

Qualifications, Knowledge, and Skills Required

Masters’ degree in Information Sciences or equivalent work experience required

8 to 10 years of related IT and technology experience

Working knowledge of at least 1 year and experience managing a Cisco Meraki environment (in-depth experience with LANs, WANs, routers, switches, firewalls, AV, VPN, VM, servers, and various operating systems

Understanding of, and experience in, server design and implementation and IT network planning

Excellent verbal/written communications and presentation skills

Spanish preferred

Ability to work extra hours when there are urgent needs to maintain business continuity

SharePoint design is a plus

Experience with various software and hardware platforms

Platforms we use include: Raiser’s Edge (server-side), SPSS (server-side), VPN, web server, Microsoft Office 365, Adobe, AutoDesk suite, ArcGIS, PC imaging, MAC support, Team Viewer, Tableau, Power BI, VPN, Windows (10, 8, 7, XP, Vista), Windows server (2003, 2007, 2008, 2012, 2016), SQL server software,

Physical Requirements/Working Conditions

Ability to travel < 5% of the time to country program offices, where travel is rugged

There may be more travel initially to understand the global operations

Ability to perform physical duties appropriate to the performance of job and responsibilities, which include the following:

Frequently required to stand, sit, walk, and maneuver stairs for extended periods of time

Lift and carry objects weighing upto 50 lbs

Ability to work in an open office environment with occasional dogs

This position is based at Water For People Headquarters in Denver, Colorado
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Further Information

If you are both qualified and Water For People interests you, please apply with your resume and cover letter to janessa.jacobsen@letitshinenow.com.
This is an exempt, full time position with a comprehensive benefits package. Salary is competitive and commensurate with level of experience. Only shortlisted candidates will be contacted.
Water For People cannot provide immigration sponsorship for this position.

Apply by 29th September, 2019

For more information and job applications details, see; Water For People Jobs in Uganda