Wasoko Director of Fulfilment Jobs in Kenya

Wasoko Director of Fulfilment Jobs in Kenya

About the Role

This position is a key member of the leadership team responsible for overseeing warehouse operations across the region. The role will be the custodian of Health & Safety and accountable for inventory integrity, order fulfilment and the movement of goods in and out of the Fulfilment centers with the objective to develop a customer-centric culture in all that we do within our facilities.

Reporting to: Head of Logistics Operations

Roles and Responsibilities:

Ensure superior customer experience through a perfect order that is delivered in full and is on time.

Oversee a network of 50 Warehouses across 6 Countries with 15% - 20% Growth MOM

Lead and Educate Country and Branch Managers in identifying key performance improvement indicators, targeting opportunities for improvement, adopting best practice processes and successfully executing improvement initiatives.

Actively participate in the recruitment and hiring process, ensuring we always attract and retain the best talent.

Ensure that the performance goals are set and achieved, through the proper execution of performance metrics as it relates to Safety, Quality, Productivity and Customer Service.

Ensure the company’s physical assets (building, equipment, inventory, etc.) are properly controlled, maintained, protected and utilised. Drive process improvements to continually improve fulfilment efficiencies.

Own the overall performance visibility for the fulfilment team versus targets set m-o-m/ q-o-q. Engage closely with

initiative owners to ensure target completion can be achieved on time.

Requirements

Degree (Bachelor/Masters) in Supply Chain Management, Project Management, Business, Logistics Operations, or related field

8-10+ years of experience in Operations Management, Logistics & General Management with a data-driven and analytical focus

A good understanding of fulfilment center and transport operations with a regional span of control

Track record of leading and inspiring a team of individuals to work collaboratively and continuously improve results

Solid team player with a Customer First mindset

Strong attention to detail, analytical mindset and systematic problem-solving skills

Self-motivated and desire to learn and seek new challenges

Ability to influence others, including key stakeholders in the wider business

Power BI/Tableau Proficiency advantageous

WMS - Manhattan Scale or similar proficiency advantageous

LMS - Loginext or similar proficiency advantageous

How to Apply

For more information and job application details, see; Wasoko Director of Fulfilment Jobs in Kenya

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