Voluntary Service Overseas Salesforce Technical Lead Jobs
VSO is the world’s leading international development organisation that works through volunteers to fight poverty. Working in 24 countries around the world, our unique role in international development is to place committed volunteers with carefully selected organisations where their skills can have the greatest impact.
Our extraordinary volunteers live and work in some of the world’s poorest communities. Sharing their unique skills and experience to generate new ideas and new ways of doing things, helping the communities they work in lift themselves out of poverty.
We’re not about delivering quick fixes, but instead we focus on long-lasting, sustainable change, that will impact generations to come. Join us and help us work towards our vision of a world without poverty.
Responsibilities
Understand and own VSO Salesforce architecture including, but not limited to the data model, our objects, integrations and analytics
Support in building a strategic vision which outlines VSO’S Salesforce roadmap
Oversee successful delivery of Salesforce / CRM projects (phased implementation)
Lead in creating / authorising and managing the technical solution documents for changes, enhancements and new projects
Be hands on - developing and creating solutions in Salesforce / manage in-house salesforce development including reports and dashboards
Oversee an offshore development function, delivering changes/projects within an agile development model by supporting project managers and business analysts as an SME
Investigate vendors and solution options, carry out feasibility studies and recommend technical solutions and technologies where Salesforce integration is required.
Assess and analyse business requirements to create solution designs to meet operational needs
Work with a number of key business stakeholders, challenging where appropriate and communicating in non- technical jargon
Manage all configuration releases for Salesforce, ensuring successful deployment of configuration changes
Manage deployment process and sandbox management strategy for Salesforce
Manage Salesforce change requests, including CR sizing, communication and CR implementation process
Provide technical user support escalated from the helpdesk and resolve system / application issues
Ensure that our Salesforce instance (including the data and access within it) complies with VSO’s security and disaster recovery policies
Understand and own VSO Salesforce architecture including, but not limited to the data model, our objects, integrations and analytics
Support in building a strategic vision which outlines VSO’S Salesforce roadmap
Oversee successful delivery of Salesforce / CRM projects (phased implementation)
Lead in creating / authorising and managing the technical solution documents for changes, enhancements and new projects
Be hands on - developing and creating solutions in Salesforce / manage in-house salesforce development including reports and dashboards
Oversee an offshore development function, delivering changes/projects within an agile development model by supporting project managers and business analysts as an SME
Investigate vendors and solution options, carry out feasibility studies and recommend technical solutions and technologies where Salesforce integration is required.
Assess and analyse business requirements to create solution designs to meet operational needs
Work with a number of key business stakeholders, challenging where appropriate and communicating in non- technical jargon
Manage all configuration releases for Salesforce, ensuring successful deployment of configuration changes
Manage deployment process and sandbox management strategy for Salesforce
Manage Salesforce change requests, including CR sizing, communication and CR implementation process
Provide technical user support escalated from the helpdesk and resolve system / application issues
Ensure that our Salesforce instance (including the data and access within it) complies with VSO’s security and disaster recovery policies
li>Stakeholder satisfaction with projects and functions delivered
Full release documentation produced for all functionality implemented
Support calls resolved in an effective and timely fashion
Qualifications Skills and Comprtencies
Working together – Strength – Successfully leads teams and develops others’ team-working skills.
Communication & influencing – Strength Proactively builds constructive relationships through clear communication and
generates effective discussion and mutual support for plans and ideas
Managing Knowledge – Strength –– Leads initiatives that improve knowledge management; develops others’ knowledge management skills.
Striving for excellence – Adds value Leads initiatives to improve monitoring, evaluation and learning; is a role model for continuous learning and improvement.
Managing Resources – Adds value – Creates approaches that help VSO to acquire, allocate and use resources more effectively across VSO; builds strategic alliances and partnerships to enable sharing of resources.
Managing People - Adds value Builds an effective team with clear objectives; allocates work appropriately; deals with poor performance and recognises success.
Developing People – Adds value Helps team members to create and implement clear development plans that meet their own -and VSO’s - short and long term needs.
Leading for the Future – Adds value - builds confidence and excitement in VSO's work and vision, both internally and externally; leads innovative projects.
Thinking Strategically – Adds value - leads strategic projects, coaching others to consider global and long-term impact, and to consult within and beyond VSO.
Delivering Results – Adds value Analyses objectives, considers options, plans and manages appropriately; holds self and team accountable for achieving goals. Demonstrable experience in successfully supporting Salesforce programmes/projects involving significant scale and business change
Understanding of business re-engineering principles and processes
Excellent strategic & technical thinking
Ability to consultatively engage with stakeholders and to quickly make complex decisions
Experience of working in global teams and able to work effectively in a culturally diverse environment
Excellent understanding of risks and challenges associated with project delivery
Experience of designing and developing complex custom Salesforce orgs
Up to date knowledge of the Salesforce ecosystem, including CRM capabilities and partner products
Salesforce Administrator and Platform App Builder certifications, or equivalent experience demonstrating full understanding of these areas
Salesforce Platform Developer I/II, or one or more Designer or Architect Domain certifications would be an advantage
Understanding of developing effective data models and documenting organisational data architecture
Good understanding of web services, APIs and ETL processes, including planning integration architecture for interfacing systems
Comfortable creating functional specifications, design and architecture documentation
Extensive experience in all aspects of Salesforce platform click and configure development
Experience with salesforce reports and dashboard development
Experience reviewing, understanding and recommending changes to Apex and Visualforce code
Experience designing and implementing features using Apex / Visualforce would be an advantage
Exposure to Lightning Component and Javascript development is advantageous
How to apply
VSO reserves the right to close this job early if we receive a sufficient number of applications.
This role could be based in either Pretoria or Nairobi.
Please note that this role is on national contract terms, dependent on the location of the placeholder. The successful candidate must have the right to work in the country in which they take up this post.
If you’re interested in applying for this role, please download the job description for more information.
To submit your application, click on ‘Make an application’ and complete all relevant fields on the online application form.
Interested candidates should apply online by 17th June, 2018
For more information and job application details, see; Voluntary Service Overseas Salesforce Technical Lead Jobs
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
