Vodafone Global Enterprise Executive Head: Consumer Business Unit Eastern Region Jobs in South Africa
Vodafone Global Enterprise Executive Head: Consumer Business Unit Eastern Region Jobs in South Africa
Role purpose:Grow postpaid and prepaid markets in the region in both formal and informal markets, excluding those areas managed by the emerging markets division.
Improve market share in all regional districts.
Grow indirect sales and revenue in the Dealers, Franchise, National Chains and Prepaid Wholesales Channel by effectively networking with Channel owners, Regional teams and partners.
Increase distribution in the region but also rationalise and constantly evaluate current distribution.
Focus and target areas to improve customer experience.
Grow data revenue through smartphones, internet data starter packs and the newly launched smart red plans.
Implement marketing plans across channels to drive key growth areas.
Implement and grow Mpesa across all channels.
Develop and implement a people plan for all staff both direct and indirect reports.
Your responsibilities will include:
Constant focus on staff development to improve customer experience and channel management.
Ensure sales expansion of the CPP across channels in the region.
Create and implement incentive models that will drive achievement of targets across channels.
Provide clear direction to business partners to improve internal and external customer experience.
Develop regional team to assist them to achieve their targets.
Ensure that the regional teams maintain high levels of product knowledge.
Resolve escalated customer queries from channel areas.
Ensure regional alignment to Head Office, franchise, dealer, national chains and marketing teams.
Manage prepaid wholesalers.
Manage and lead the team (people management).
Engage business partners on an on-going basis using structured methodology.
Create and maintain key account engagement with dealers, franchisees and wholesale partners.
Ensure on-going implementation of regional operating
model
Manage OPEX spend for the division
The ideal candidate for this role will have:
Matric is essential. 3-year business/sales degree or equivalent qualification. Postgraduate qualification is advantageous.
At least 8-10 years experience (with a 3yr degree/diploma) of which:
4-5 years retail/channel management exposure is advantageous.
4-5 years sales/marketing experience is essential.
Experience in the GSM Industry is advantageous.
Overall, at least 5 years leadership/people management experience is essential.
Core competencies, knowledge and experience:
Job Knowledge:
Knowledge and understanding of mobile, IT and Retail industry in SA
Business planning
Specialist knowledge of managing sales/marketing plans and targets
In-depth knowledge of Telco products and services
Operations management of cross functional teams
Management by projects
Job-Related Skills:
Strong customer focus
Strong interpersonal
Problem solving skills
Excellent written and verbal communication skills
Strong business and financial acumen
Analytical
People leadership and stakeholder management skills
Good negotiation skills
Time management skills
Attributes:
Ability to work under pressure
Action Orientated
Emotionally mature
High Resilience
Assertive
Persuasive
Confidence
How to Apply
For more information and job application details, see; Vodafone Global Enterprise Executive Head: Consumer Business Unit Eastern Region Jobs in South Africa
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