Viva Cinemas Team Leader Jobs in Nigeria
Viva Cinemas Team Leader Jobs in Nigeria
Details The Team Leader is responsible for providing the Cinema Supervisor with the support needed to manage all day-to-day activities of the cinema.
You will also be responsible for making sure all regulations are adhered to by every member of the team and he/she will drive the delivery of exceptional cinema experience for its esteemed customers.
Key aspects of the job include:
Taking ownership of the activities of all team members, being a role model for the delivery of excellent customer service and performance and influencing team members to deliver a best in class service.
Key Responsibilities
Working closely with Cinema Supervisor to manage and motivate assigned team to increase sales and ensure efficiency.
Providing daily updates to the Cinema Manager and Supervisor on trends and customer needs.
Updating the team on performance and daily targets.
Working closely with Cinema Supervisor to recommend strategies to improve customer satisfaction.
Monitoring assigned team’s compliance to special promotions, displays and events.
Supervising the implementation of approved promotional campaigns.
Verifying the condition of all items received from the stock keeper in the absence of the Cinema Manager and Supervisor.
Ensuring the highest standards for quality &customer service are met; ensure high levels of customer satisfaction through excellent service.
Responding to customer complaints/comments promptly and professionally.
Working with team members to meet and exceed guest-service standards.
Monitoring the performance of all team members.
Conducting screen checks and spot key problematic areas in the screen and other cinema areas at the beginning and close of shift if the Cinema Manager is not on duty.
Monitoring team members’ compliance to uniform standards, operational practices, company policies and standards, hygiene, quality standards.
Monitoring the measures implemented to control and identify theft.
To handle store keys when the Manager is not on duty and ensured keys are not handled by any other team member. The store keys would be with a non-designated supervisor only in that instance when either the manager or supervisor is on
leave.
Establishing strong relationships with all team members.
Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
Check daily and ensure all tills are operatives and resolve any issues immediately.
Daily Ensure the box office and retail area is always clean and organised.
Ensure Retail Concession Area is stock up and stock is available (till tickets, sweets, popcorn and drinks) with portion control monitored and corrected to avoid loss.
Check daily and ensure all tills are operatives and resolve any issues immediately
Ensure the retail areas are always clean and organised accordingly
Ensuring tardiness & absenteeism of any team member, janitors & outsourced security company if applicable are recorded and details provided to the Cinema Manager/Supervisor.
Qualifications & Experience
Minimum of a Bachelor’s degree or equivalent in a relevant field.
Two or more years of experience working as a Supervisor, ideally within a similar cinema /entertainment industry.
How to Apply
Interested and qualified candidates should send all applications to:
jobs@vivacinemas.com with the "Location / Job Position / Name" as the subject of the email. Example: Ikeja / Cinema Manager / Mayowa Johnson.
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