Vitalvida Call Center Manager Jobs in Nigeria
Vitalvida Call Center Manager Jobs in Nigeria
Job BriefWe are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
SkillsCommunication skills
Problem-Solving
Results-driven
Excellent customer service
Responsibilities
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Requirements
At least 2 years of Proven experience as call center manager, supervisor or similar position
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Positive and patient
B.Sc/HND
in a relevant discipline will be appreciated
Call Center certification or equivalent qualification is a plus
How to Apply
For more information and job application details, see; Vitalvida Call Center Manager Jobs in Nigeria
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