VisionFund Zambia Debt Collection Agent Jobs

The Role

To be part of the collections team who are responsible for handling enquiries from customers who may be in debt and for attempting to make proactive contact to those who default the repayment plan. .

Responsibilities

• Assist in managing queries and contacts from customers who maybe in arrears

• Attempt to contact customers who are in arrears

• Take ownership of all issues and challenges through to resolution

• Deliver an outstanding customer service experience

• Help resolve accounts that have fallen behind with their payments and agree repayment plans for customers who are unable to repay the amount owed in full

• Required to report full analysis on a daily basis.

• Required to follow company policies and procedures at all times

Skills/ Qualifications/ Experience Required

• Be professional at all times ensuring data protection

• Excellent communication skills

• Ability to empathize with customers struggling to make re-payments

• Previous experience in door to door debt collection/recovery would be beneficial

• Strong negotiation skills required

• Be able to work on own initiative

• A genuine customer first attitude, our customers are at the heart of what we do

• Be a proactive worker with the ability to think through issues and resolve the root cause

• Be a very confident individual with outstanding communication skills and the ability to build genuine rapport with our customers

• A great team player who is committed to the overall success of the team and the business as a whole

How to Apply

Interested applicants should send a cover letter accompanied by a CV to the following email-

employment@visionfundzambia.org .

Successful applicants will be provided with extensive training

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