VisionFund Micro-Finance Institution S.C. Junior Customer Service Officer Jobs in Ethiopia

VisionFund Micro-Finance Institution S.C. Junior Customer Service Officer Jobs in Ethiopia

Job Id: 203652

Category: Customer Service
Location: Sebeta, Oromia
Career Level: Entry Level (Fresh Graduate) Employment Type: Full time
Salary: As per the Institution salary scale

Job Description

Immediate Internal/external

Vacancy Announcement

Position: Junior Customer Service Officer

Place of Work: Kolfe Branch Office

Opening Date: March 30, 2019

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

VisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Junior Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:

Major Responsibilities

Promotion & Marketing

Assists in conducting market research and survey activities;

Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;

Conducts active marketing campaign to attract new clients;

Orients prospective clients about Vision Fund MFI products;

Assists the branch manager in preparing annual plans and budget

Manage loan and saving process

Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;

Conducts inspection and/or appraisal of any property being offered as collateral;

Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;

Prepares schedules and disburses loans and collects repayments

Daily handover all collected cash to the teller/cashier

Assess client history & performance to recommend for repeat loan

Manage loan process

Receives family loan applications and perform credit investigation on loan

applicants and his/her surety/ guarantor, if any;

If necessary, conducts inspection and/or appraisal of any property being offered as collateral;

Prepares and presents credit applications to the branch credit committee for approval;

Prepares schedules and disburses loans and collects repayments from consumer clients

Assesses client history & performance to recommend for repeat loan

Manages portfolio quality

Closely monitors loan payments and ensures zero tolerance against past due;

Effectively negotiates with clients in arrears

Undertakes timely follow up and analysis of past due loans and proper documentation thereof

Assists other loan officers in managing delinquency crisis

Job Requirements

A minimum of 10+2/TVET+1+2, Level I, II, III, IV, Diploma & BA Degree in accounting/ management/ banking/marketing/rural development/cooperative or related fields

Determined personality with initiative, perseverance and the ability to motivate and manage a team

Capability and willingness to take responsibility and highly developed sense of rectitude

Ready to comply and live up to and in accordance with the organization Ideals and Core Values

Good knowledge in economic and financial topics

Good analytical and problem solving skills

Computer literacy is desirable

local language knowledge,

Terms of Employment: Permanent

Closing Date: April 3, 2019

How to Apply

Candidates who fulfill the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials in person to: Kolfe, Lideta, Shola & Kirkos Branch Offices or send to VisionFund Micro Finance Institution (s.c), P.O.BOX 31478, Addis Ababa, or can apply online on ethiojobs.com

Women applicants are highly encouraged to apply

If you need more information, you can contact HRM & Administration Department via telephone number: 0116478356

VisionFund Micro-Finance Institution S.C. Junior Customer Service Officer Jobs in Ethiopia