Virtual HR Business Analyst Jobs in Kenya
Virtual HR Business Analyst Jobs in Kenya
Our client, Magnatec Solutions Limited, is a dynamic, customer focused, technology solutions company. They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:
Reporting to the Implementation Manager, the Business Analyst, will be responsible for problem-solving approach to understand the customer’s business and translating them to solutions using the tools they offer. The incumbent will also be tasked with ensuring the quality and success of the projects they’re involved in.
Responsibilities
Managing and resolving customer issues to ensure a positive customer experience
Managing customer expectations regarding priority issues, resolution time and workaround acceptance
Leveraging internal knowledgebase, technical resources and knowledge from the management when implementing solutions
Conducting detailed implementation sessions with the customer during solution delivery
Maintaining regular customer communication and updating internal reporting mechanisms
Managing of multiple concurrent project assignments
Ensuring effective upselling of the company products with the existing clients and new prospects
Key Skills and Qualifications
Bachelor degree/diploma in Computer Science, IT, or similar, with added knowledge of Accounting/Finance concepts from a
recognized Institution.
Minimum of 2-3 years of work experience in Technical, Analytical field
Proven knowledge of accounting or financial applications (ERPs) an asset
Accounting/Financial experience will be an added advantage
Experience in Java, C#, .NET, SQL, MySQL and other database systems is preferable
Excellent communication and presentation skills as role is client facing
Problem solving skills, strong organisational and interpersonal skills
How To Apply
Interested candidates are requested to forward their updated CVs to
recruit@virtualhr.co.ke stating the subject heading “BUSINESS ANALYST” by 14th September 2020, indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.
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