Villa Rosa Kempinski Hotel Restaurant Supervisor Jobs in Nairobi
Villa Rosa Kempinski Hotel Restaurant Supervisor Jobs in Nairobi
About KempinskiHoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.
We pride ourselves on delivering a beautiful performance for each and every one of our guests.
And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
Ensure that All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
Ensure the service team is well managed, having delegated the appropriate tasks to the team members.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.
The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa
Key Responsibilities:
Responsible to Assistant Restaurant Manager/ Restaurant Manager.
Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Being knowledgeable to operate the existing POS system based on the trained responsibility
level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned.
Projecting at all times a positive and motivated attitude and exercise self-control.
Have a complete understanding of the monthly profit and loss statement of the department.
Lead the service and act as a role model to the team.
Ensure a flawless service to the highest standards and as required by the department and the hotel.
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills & Qualifications:
BA/Equivalent in Hospitality Management or related field.
Two-year experience in similar and minimum 1 year in F&B service role.
Ability to work and communicate in a multinational environment:
Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Ability to identify and delegate tasks effectively.
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organized manner.
Passionate for Food & Beverage
People Oriented
Passionate for European luxury
Sense of responsibility
How to apply
Interested candidates should apply online by 21st October, 2018
For more information and job application details, see; Villa Rosa Kempinski Hotel Restaurant Supervisor Jobs in Nairobi
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