Villa Rosa Kempinski Front Office Trainee Jobs in Kenya

Villa Rosa Kempinski Front Office Trainee Jobs in Kenya

Key Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to:

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards.

Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.

Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment
from guests. Settle the guest account and give copy of the invoice.

Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.

Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing

with a complaints.

Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.

Possess a working knowledge of the room reservation procedures.

Maintain the neatness of his/her working area.

Skills, Knowledge and Expertise

Degree/ Diploma in Front Office Operations from a recognized learning institution

No work experience is required

Less than one year since completion (2023/2024)

Kenyan Citizen

Completed coursework (Even if not graduated)

Ability to work and communicate in a multinational environment

Excellent grooming skills and must be well versed in professional and personal etiquette

Good Communication skills

Out going with a positive learning attitude.

How to Apply

For more information and job application details, see; Villa Rosa Kempinski Front Office Trainee Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!