Villa Rosa Kempinski Front Desk Agent Jobs in Nairobi - Kenya

Villa Rosa Kempinski Front Desk Agent Jobs in Nairobi - Kenya

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city center, and 20 km from Jomo Kenyatta International Airport.

The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

Front Desk Agent

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA)standards.

At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel, Up-selling is focused on and executed in order to increase room revenues, Shift closing is done properly, Ensure that Financial Policies and Procedures are supported and followed.

Main Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and K (KEA) standards.
  • Ensure that KEA results are above the set targets.
  • Upon check in, register guest and assign rooms.
  • Accommodate special requests whenever possible.
  • If needed, assist guests in completing the registration cards.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
  • Upon departure of guests, process the guest check out procedures.
  • Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
  • Answer all guest requests and questions
    in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
  • It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
  • Possess a working knowledge of the room reservation procedures.
  • Maintain the neatness of his/her working area.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

    Qualifications:
  • Diploma in Hotel Management/Front Office Operations
  • Two years experience in a similar role and proven track record may be considered in lieu of specialised education
  • Preferably as Section Head in 5-star property.
  • Good Communication skills
  • Knowledge and experience in the use Fiderio and Opera
  • Proficiency in Excel and Word.
  • Knowledge in a foreign language will be a distinct advantage
  • Presentable, well spoken individual
  • Pleasant and outgoing personality
  • Mature & Customer focused.
  • Excellent grooming skills and must be well versed in professional and personal etiquette
  • Fluent speech skills

    How to Apply
  • Interested and qualified candidates should apply online by 3rd July 2019
  • For more information and job application details, see; Villa Rosa Kempinski Front Desk Agent Jobs in Nairobi - Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!




    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***