VerifyMe Chief Operations Officer Jobs in Nigeria
VerifyMe Chief Operations Officer Jobs in Nigeria
DetailsDKT NIGERIA is set to recruit Call Centre Nurse based in Lagos state. We are looking for a smart, dynamic, self-motivated, creative and committed individual to fill this position.
Key Accountabilities/Responsibilities
Handle call-centre medical related escalations.
Ensure timely, accurate logging of calls, enquiries and downtimes.
Achieve 90-100% customer satisfaction.
Ensure effective monitoring and improvement of referrals through continuous customer satisfaction surveys and generation of testimonials.
Compliance with complaint resolution procedure- 100% close-out of complaint calls received.
Following up on call referrals to enhance customer experience.
Promote product knowledge and compliance with respect to all applicable processes.
Promoting call centre best practices.
Appropriately manage callers side effects.
Apply user centric model to ensure that callers/clients are appropriately guided on their contraceptive journey.
Qualification / Experience
Bachelor’s Degree in Nursing, School of Nursing.
3 - 5 years of call-centre experience.
Strong and polished communication skills.
Experience in family planning, sexual and reproductive health is an advantage.
Proven experience working in a demanding and fast-paced environment.
Ability to communicate in either Yoruba, Igbo
or Hausa language fluently is an advantage.
How to Apply
Interested and qualified candidates should send their CV to: hr@dktnigeria.org using "Call Centre Nurse - Lagos" as the subject of the email
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