VDT Communications Renewal, Rentention & Activation Officer Jobs in Nigeria

Job Responsibilities

Collaborate with internal stakeholders to identify subscribers at risk of termination and execute proactive outreach and intervention(using 30, 60 and 90 day guide)

Develop strategies in collaboration with marketing aimed at reducing churnrates, in line with VDT service policy

Champion the launch and development of client retention offers to guarantee customer loyalty and return on investment Maintain data of all revenue, attrition and retention management activities

Work to achieve monthly targets of renewal and churn won back

Actively engage churned clients to understand reason for their inactivity.

Escalate findings to Management and ensure amicable resolution.

Take ownership of the client satisfaction survey and ensure feedback is incorporated to policies and processes for continuous improvement.

Manage the subscriber nursery and ensure delightful experience with new joiners.

Coordinate invoicing and processing of payment to corporate customers.

Develop deep knowledge of VDT product and service offerings and communicate same to clients as required.

Work with various departments to advocate for the customer in an effort to walk through obstacles and resolve issues.

Institute survey for churn won back to incorporate

their feedback for continuous improvement.

Job Requirements

Candidates should possess a Bachelor's Degree qualification.

2 - 3 years work experience.

How to Apply

Interested and qualified candidates should send their CV to:

hr@vdtcomms.com using the Job Title as the subject of the email.

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