U.S Embassy Uganda Computer Control Assistant Jobs in Uganda

U.S Embassy Uganda Computer Control Assistant Jobs in Uganda

Duties:

The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.

Qualifications and Evaluations

Education:

Two years post-secondary Education is required.

Requirements:

Experience:

Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.

Job Knowledge:

Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.

Language:

Level IV (Fluent) speaking/reading/writing of English is required. This may be tested.

Skills and Abilities:

Ability to lift up to 50 lbs.

Sound technical skills and decision making to independently manage, administer and maintain user accounts

Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand.

Ability to communicate verbally and in writing with senior management and local and international vendors.

Analytical

skills to provide subject matter expert recommendations and resolutions for technical problems related to equipment maintenance and operational readiness

The ability to present new ideas to improve customer service processes and resolve customer problems.

Must have excellent organizational and planning skills.

Ability to identify, research, and resolve technical problems relating to the technical environment.

Ability to work in stressful situations and meet deadlines.

Ability to evaluate customer service metrics and dashboard data for process improvement.

Must be able to obtain and hold a Top-Secret security clearance.

How to Apply

For more information and job application details, see; U.S Embassy Uganda Computer Control Assistant Jobs in Uganda

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