U.S. Embassy in South Sudan Computer Management Assistant Jobs in South Sudan

U.S. Embassy in South Sudan Computer Management Assistant Jobs in South Sudan

Duties

Provide end-user support for all OpenNet, Non-Enterprise Network (NEN) and smartphone users at post, following all applicable Department of State rules and regulations, including IRM’s System Administration Guide. This will include the following activities:

Respond to trouble reports submitted by users using the MyServices ticketing system, via email, telephone or in person. Resolve issues following the timelines specified in the ICASS Customer Service standards. The trouble tickets to be resolved are submitted for a wide variety of issues to include hardware issues with the user’s workstation, laptop, smartphone or peripherals (including printers, scanners, UPSes, video conferencing devices), network performance, access to files and resources, software configuration, or software installation.

Create, transfer, and modify user accounts in Microsoft Active Directory following all applicable standards and guidelines.

Create, transfer and modify user accounts in all secondary systems, to include financial systems, Consular systems, HR systems, the Integrated Logistics Management System (ILMS), Ariba, E2 Solutions, etc.

Qualifications and Evaluations

Experience:

Three years experience in an IT related field is required.

At least 1 year of which is in a complex Local Area Network environment with significant telecommunications systems and extensive experience in

Personal Computer support but if used, derive from Section 15e of PD.

The more information post adds to this field, the more in depth the qualification process becomes.

HR will be required to qualify applicants from all information that is added.

Education Requirements:

Bachelor of Science Degree in Computer Studies, Information Technology Management, Database, or Information Security is required.

Evaluations:

Post may choose to add the phrase “This may be tested” after a language, skill, and/or ability. Review the VA template for specific information.

Language:

English Level 3 - Good working knowledge; speaking, reading & writing

How to Apply

For more information and job application details, see; U.S. Embassy in South Sudan Computer Management Assistant Jobs in South Sudan


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