U.S. Embassy in Malawi Consular Assistant Jobs

U.S. Embassy in Malawi Consular Assistant Jobs

Duties

The Consular Assistant interacts daily with U.S. citizens, visa applicants, host government officials, and other interested parties to provide the full range of Nonimmigrant Visa, Immigrant Visa, and American Citizen Services, including Special Consular Services and Fraud Prevention, offered at Post. The position requires a high-level attention to detail to ensure cases meet documentary requirements, as well as to spot trends or potential issues and escalate those as necessary.

The job holder is fully cross trained to function in any role as required by consular scheduling. The job holder serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with consular applicants, host country government officials, and U.S. citizens in distress, and assists in the preparation of emergency messaging and website updates.

Fields inquiries by phone, in-person, or in writing (email or written correspondence). The job holder handles routine inquires and directs only highly complex, unusual, or questionable inquires to a supervisor or consular officer.

Qualifications and Evaluations

Experience:

Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving

Education Requirements:

Completion of Secondary School or Local Mandatory Schooling and received high school diploma

Evaluations:

Post may choose to add the phrase “This may be tested” after a language, skill, and/or ability. Review the VA template for specific information.

Language:

Mandatory: Copy from Section 15(d) of PD. List each language separately. Post must not list the language level number (i.e. I, II, III, IV) but only list the term associated to the level (i.e. Basic, Good Working Knowledge).

Skills and Abilities Optional:

This is not required, but if used, derive from Section 15(f) of PD. These must be specific and clearly worded. The information added here will be used to qualify the applicants during the recruitment process.

How to Apply

For more information and job application details, see; U.S. Embassy in Malawi Consular Assistant Jobs

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