U.S. Embassy in Ethiopia Information Management Assistant (LAN/Helpdesk) Jobs

U.S. Embassy in Ethiopia Information Management Assistant (LAN/Helpdesk) Jobs

Duties

This position is directly supervised by the Information Technology Systems Manager. This is 1 of 4 tier 1 technical support positions at the Information Resource Management (IRM) Help Desk serving as the administrative and technical manager of post’s mobile programs. Facilitates in-person and email requests by providing tier-1 helpdesk support and technical direction to customers.

Oversees all IRM myServices requests, including the creation and tracking of requests, providing daily ticket request status reports to IRM, as well as following up on requests to ensure timely action is being taken. Provides IRM related check-in and check-out assistance to the Mission’s new arrivals and departees.

When serving as the mobile program’s administrative and technical manager maintains inventory, configures, and issues all mobile devices to include iPads, iPhones, SAMSUNG, SPYRUS, all kinds of laptops, and any other mobile devices. Serves as point of contact for all mobile related questions and advises on areas of improvement and growth for post’s mobile program. Position has no supervisory responsibility.

Qualifications and Evaluations

Experience:-

Minimum of three years’ customer service experience of which minimum two years responsible experience in complex PC, Local

Area Network (LAN) and Wide Area Network (WAN) environments is required.

Education Requirements:

A Bachelor's degree in Computer Science, Management Information Systems, or Information Technology is required.

Evaluations:

Language:-

Level 3 (Good working knowledge) Speaking/Reading/Writing English is required. (This may be tested)

Level 3 (Good Working knowledge) Speaking/Reading/Writing Amharic is required. (This may be tested)

Skills and Abilities:-

Pre-hire: Be able to maintain all LAN components, including operating systems, applications and utilities software, cabling, hardware such as network switches, PCs, printers, scanners, digital senders, card readers, hard disks, various interface cards, etc. Ability to lift moderately heavy equipment is required.

How to Apply

For more information and job application details, see; U.S. Embassy in Ethiopia Information Management Assistant (LAN/Helpdesk) Jobs

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