U.S. Embassy and Consulate in South Africa Computer Management Assistant, IRM Jobs in South Africa

U.S. Embassy and Consulate in South Africa Computer Management Assistant, IRM Jobs in South Africa

Announcement Number: Pretoria-2022-090

Hiring Agency: Embassy Pretoria

Position Title: Computer Management Assistant - All Interested Applicants / All Sources

Open Period: 09/28/2022 - 10/12/2022
Format MM/DD/YYYY

Vacancy Time Zone: GMT+2

Series/Grade: LE - 1805 8

Salary: ZAR R383,857

Work Schedule: Full-time

Promotion Potential: LE-8

Duty Location(s): 1 in Pretoria, SF

Telework Eligible: No

Overview

Hiring Path:

Open to the public

Who May Apply/Clarification From the Agency:
For USEFM - FP is 6. Actual FP salary determined by Washington D.C.

Only one Open-to category should remain: All Interested Applicants / All Sources

Security Clearance Required: Public Trust - Background Investigation

Appointment Type: Permanent

Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

The work schedule for this position is Full Time (40 number of hours per week)

Start Date: Candidate must be able to begin working within a reasonable period of time (12 weeks) of receipt of agency authorization and/or clearances/ certifications or their candidacy may end.

Supervisory Position: No

Relocation Expenses Reimbursed: No

Travel Required: Not Required

Duties

The Customer Support Technicians are responsible for responding to customer service requests to include technical support, configuring and optimizing OpenNet and non OpenNet hardware, software, user account management, and mobile devices.

Support is provided within the Embassy compound and Embassy annexes.

Incumbents are directly supervised by the Customer Support Manager

Requirements

Experience

Minimum of three (3) years working experience in IT fields such as Help Desk Support, Hardware or Software support or software and hardware installation, configuration, and maintenance is required.

Education Requirements

Successful completion of secondary school is required.

A minimum of three (3) IT certifications such as: A+, Network+, Microsoft Certified IT Professional or other IT industry standard certifications are required.

Evaluations

Language

Level 4 - Fluent; written/spoken and reading is required.

Skills and Abilities

When fully emersed in this role, the incumbent will be proficient in managing and maintaining a medium to large network of workstations and resources and will have the ability provide IT Support services in line with DoS and DS guidelines and network security regulations.

S/he will develop the ability to interpret and operate within the FAM, FAH and applicable configuration guidelines.

Equal Employment Opportunity (EEO)

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications

All applicants under consideration will be required to pass medical and security certifications.

[Agency Benefits

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Pretoria, South Africa may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Hiring Preference Selection Process

Applicants in the following hiring preference categories are extended a hiring preference

in the order listed below.

Therefore, it is essential that these applicants accurately describe their status on the application.

Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order

AEFM / USEFM who is a preference-eligible U.S. Veteran*

AEFM / USEFM

FS on LWOP and CS with reemployment rights **

Important

Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.

A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant.

The certification letter should be on letterhead of the appropriate military branch of the service and contain:

(1) The military service dates including the expected discharge or release date

(2) The character of service. Acceptable documentation must be submitted in order for the preference to be given.

This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

How to Apply

All candidates must be able to obtain and hold a Background Investigation clearance.

Required Documents

To qualify based on education, you must submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement.

Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants

Residency and/or Work Permit

Certificate or License

Eligible Family Member Applicants

Copy of Sponsor's Orders/Assignment Notification (or equivalent)

Passport copy

DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Next Steps

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Pretoria, South Africa.

For more information and job application details, see: U.S. Embassy and Consulate in South Africa Computer Management Assistant, IRM Jobs in South Africa

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