UNON Team Assistant Jobs in Kenya

UNON Team Assistant Jobs in Kenya

Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN Headquarters in Africa supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordinator system (RCS), as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org).

The post is located in the office of United Nations Office at Nairobi, Central Support Services (CSS), Commercial Operations Unit (COU). Under the supervision of the Unit Chief, the incumbent provides general office support services to help ensure the smooth functioning of the UN Recreation Centre and is responsible for:

Responsibilities

• Responsible for the reception and processing of clients attending the UN Recreation Center (UNRC).

• Register all clients entering and signing for membership at the UNRC.

• Attend to membership queries, respond, and screen telephone inquiries.

• Assisting and providing guidance to applicants in the processing of membership applications.

• Act as the focal point for all general information on the UNRC.

• Conduct payment transactions, operate the cashiering system to ensure that all bills are properly tabulated and signed before clients leave the UNRC.

• Receive and record all transactions for squash courts, tennis, football, and massage from clients and ensure the accuracy of the reservation system.

• Sign in/out of members and issuing of locker keys.

• Maintain accurate filling system. Participate in gym drives and outreach promotions, maintain close contact with the members and guests of the UNRC, and recording feedback on operations for management review.

• Co-ordinate with other departments to ensure smooth operation, cleanliness, and maintenance of the Fitness Centre and UNRC facilities. Follow all fitness center and UNRC policies and procedures.

• Providing support to the UNRC’s operations team in assisting in raising of shopping carts, low value purchase orders and service entry sheets in the ERP system.

• Ensure continuity of information during shift handover.

• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.

• Assists with visualizations and updating information material such as web pages or brochures.

• Perform other related duties as required.

Competencies

Professionalism:

Knowledge of general office and administrative support including administrative policies, processes and procedures. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Planning and Organizing:

Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation:

Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.

Education

Completion of High school diploma or equivalent is required. Additional qualification in front office operations or in achieving client satisfaction service is desirable.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Successful passing of the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters (UNHQ), Economic Commission for Africa (ECA), Economic and Social Commission for Western Asia (ESCWA), United Nations Office at Geneva (UNOG), United Nations Office at Vienna (UNOV), International Criminal Tribunal for Rwanda (ICTR) or International Criminal Tribunal for the former Yugoslavia (ICTY) may be accepted in lieu of the GGST.

The GGST is administered to applicants when required before the administration of a written assessment and/or interview.

Work Experience

Minimum of three (3) years progressively working experience in customer service in hospitality industry and front desk operations is required.

Experience in customer support using Enterprise Resource Planning (ERP) systems is required.

Experience working with vendors and clients in cooperate, local NGO or International organization is desirable.

One (1) year or more of experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

How to Apply

For more information and job application details, see; UNON Team Assistant Jobs in Kenya

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