UnoCasa Relationship Executive Jobs in Nigeria

UnoCasa Relationship Executive Jobs in Nigeria

Job Description

Our client is operating a warehouse and needs a competent Relationship executive.

The Relationship executive will be the company’s point of contact with the customer and need to have a deep understanding of the company’s value propositions from end to end.

They implement agreed strategies to attract, manage and keep customers. They will onboard customers and be the first responders ensuring they prevent and/or resolve all customer challenges.

Responsibilities

Building and maintaining strong relationships with prospective and existing clients
Onboarding clients

Keeping customers updated on the latest products to increase sales.

Maintaining a deep knowledge of company products and services.

Researching and pursuing new business opportunities.

Identifying clients' needs and requirements and proposing suitable solutions.

Providing clients with comprehensive product/service consultations and guiding their decision-making process.

Upselling and cross-selling products/services to clients.

Resolving complaints and issues efficiently and in a timely manner.

Meeting sales/revenue targets

Ensuring client satisfaction.

Update clients’ information and database.

KPI:

Client acquisition and retention

Increase in sales quotas

Upsell Rate

Sales Cycle Duration

Significant improvement in the quality of relationships with customers

Customer Acquisition Cost

Revenue generated by email marketing campaigns

Customer Lifetime Value (consumer lifecycle value)

Requirements

Candidates

should possess a Bachelor's Degree qualification.

Ability to build and maintain strong client and business relationships.

Proficiency in Microsoft Office and CRM software.

Excellent communication and interpersonal skills.

Good conflict resolution and problem-solving skills.

Customer-oriented.

Proactive and self-starter.

How to Apply

For more information and job application details, see; UnoCasa Relationship Executive Jobs in Nigeria

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