United Nations Information Technology Assistant - Jobs in Kenya

United Nations Information Technology Assistant - Jobs in Kenya

Org. Setting and Reporting
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-HABITAT) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org).

The post is located in Infrastructure Management (IM), within the Infrastructure & Conference Support Section (ICS) of the Information and Communications Technology Service (ICTS) in the Division of Administrative Services (DAS) in UNON at the Nairobi duty station.

Responsibilities
Under the general guidance of the Chief, UNON/ICTS/ICS/IM and the direct supervision of the Chief UNON/ICTS/IM/Server & Data Center Unit (SDCU) the incumbent will be responsible for the day-to-day server service operations, coordination, installation and administration support. Specifically, the incumbent will perform the following duties:

1. Server Operations and Administration
• Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Unix, Linux, Citrix, Database systems, Internet Web software, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Performs administration, operation, technical support, and monitoring of server systems.
• Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Liaises with other groups of ITSD and user Departments for maintaining the efficient and reliable operations of server systems.
• Performs 24x7 operations of assigned systems.
• Assists in identifying the need for new systems or re-engineering of the existing systems.
• Responds to requests from user offices and assists in deploying/configuring systems to conform to infrastructure standards
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems and produces pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.

2. Service Installation and Support
• Receives and logs problem calls or service requests in the automated tracking system with minimum delay.
• Attempts to resolve as many problem calls or service requests on initial contact.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, return to stock, site surveys, etc.
• Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
• Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
• Acts as problem escalation point for technical staff at lower levels.
• Escalates problems/tasks to the appropriate parties in accordance with established procedure.
• Detects problem patterns and recommends solutions.

3. Procurement and Logistics
• Receives, unpacks, and inspects all incoming assets.
• Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
• Obeys and enforces all security procedures.
• Troubleshoots, cleans, and repairs/rebuilds equipment.
• Performs more complex hardware and software configuration tasks such as creating standard images.
• Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
• Prepares and releases equipment for service requests.
• Liaises with other areas of ITSD, focal points, and staff of the Permanent Missions.
• Monitors inventory levels and initiates procurement when low thresholds are reached.
• Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.

4. Service Coordination
• Occasionally supervises a team of technical staff for special projects, a team of service coordination staff, and a team of logistical staff.
• Receives and logs service requests in the automated request management system.
• Creates and assigns work orders in accordance with established procedure.
• Distributes work assignments and monitor progress.
• Liaises with other areas of ITSD to facilitate completion of service requests.
• Provides advice to clients regarding ITSD standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction.
• Addresses escalated problems and monitor to resolution.
• Detects problem patterns and recommend solutions.
• Keeps abreast of latest ITSD standards and development in technology both in the UN and in the industry in general.
• Provides basic training to end-users on the use of standard systems and applications.
• Provides guidance and training to new/junior technical staff.
• Prepares, maintains, and updates files (electronic and paper) and internal databases.
• Drafts end-user and/or technical documentation and reports.
• Performs other duties as required.

Competencies
• Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education
High school diploma or equivalent is required. Supplemental courses/technical certificate in information technology or other related field is required. Certification in Comptia A+ and Microsoft Certification in Azure Cloud Foundation is required. Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application.


Work Experience

A minimum of seven years (7) of relevant and progressively responsible experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.

Experience in designing and developing websites, managing backup systems, administrating Linux operating systems and developing/administering/managing opensource web applications, databases and scripting languages is required.

Experience with Apache, Nginx, MySQL, PostGres, MariaDB, Perl, PHP is highly desirable.

Experience in managing in-house SMS gateway is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another UN official language is desirable.

NOTE: "Fluency equals a rating of "fluent" in all four areas (read, write, speak, understand) and " Knowledge of" equals a rating of " confident" in two of the four areas.

Assessment
Evaluation of qualified candidates for this position may include a substantive assessment, such as a written test, which will be followed by a competency-based interview by phone or teleconference.



How to apply
For more information and job application details, see; United Nations Information Technology Assistant Jobs in Kenya

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