United Nations Information Systems Assistants Jobs in Entebbe Uganda
United Nations Information Systems Assistants Jobs in Entebbe Uganda
Posting Title: Information Systems Assistant, Fs5
Job Code Title:
Information Systems Assistant
Department/Office:
Regional Service Centre at Entebbe
Duty Station:
ENTEBBE
Job Opening Number;
19-Information Management Systems-RSCE-109666-F-Entebbe (M)
Org. Setting and Reporting
This position is located in the Regional Project Management and Implementation Unit of the Regional Field Technology Service (RFTS) of the UN Regional Service Centre Entebbe (RSCE) in Entebbe.
The selected candidate's primary function will be project management, systems implementation and transition support, monitoring, analysis and reporting in support of the RSCE and the RFTS mandate.
Responsibilities
Assists with, and may lead a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN established standards for IS technologies, programming languages and tools;
Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions;
Provides guidance to new/junior staff;
Performs other related duties as required.
Server/Data Centre Administration:
Provides full range of technical assistance and team supervision in the area of server operations and administration; distributes work assignments to members of the team and monitors progress; provides guidance and training to new/junior staff;
Oversees the installation, configuration, testing and deployment of server systems hardware and software, to include Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software;
Oversees the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems;
Liaises with other Units within the Service and other logistics support elements of the mission to maintain optimal 24/7 operations for the server systems operations;
Ensures the integrity of the various internetwork connections within the missions Intra- and Extranets;
Assists with the implementation of new and emerging technologies for voice, video, and data integration;
Supports the design, implementation and maintenance of Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies;
Maintains properly administered access control lists including rights and privileges;
Participates in the security incident response activities;
Participates in planning, implementing, operating and maintaining security controls;
Performs regular vulnerability assessments of production systems to identify weaknesses and determine the need for security updates and fixes;
Participates in, and may supervise, major network implementations;
Drafts documentation and reports;
Performs other related duties as required.
IT Service Support:
Supervises a team of service coordination staff;
Streamlines the receipt and logging of service requests in the automated request management system; creates and assigns work orders in accordance with established procedure; distributes work assignments and monitors progress;
Supervises tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc;
Provides basic training to end-users on the use of standard systems and applications;
Drafts end-user and/or technical documentation;
Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, escalation status, etc;
Acts as problem escalation point for technical staff at lower levels; escalates problems/tasks to the appropriate parties in accordance with established procedure;
Monitors problems to resolution; detects problem patterns and recommends solutions;
Performs quality assurance procedures to ensure client satisfaction;
Keeps abreast of developments in information systems and technology in order to make recommendations to supervisors;
Provides training to junior technical staff; occasionally supervises a team of technical staff for special projects;
Provides advice to clients regarding Communications & Information Technology Section (ICTS) standards and workflow processes;
Performs other related duties as required.
ICT Security/DRBC:
Acts as the focal point for
Disaster Recovery and Business Continuity plan implemented by the mission;
Assists with the coordination of the implementation and testing of DRBC plans, and supervises teams related to DRBC management;
Supervises the design, installation, operation and maintenance of a multi-user information security systems including firewalls, malware detection/prevention systems, intrusion detection/prevention, network access controls, proxy servers, VPN, encryption, URL and content filtering systems in accordance with organizational technology security standards;
Assists other ICTS groups with the determination of security requirements and integration of these requirements in system design and operations;
Formulates and maintains security procedures, including user identification and access control processes to specific ICTS resources and data;
Acts upon all security incidents and violations, including reporting them immediately to the ICTS Security Coordinator; participates in incidents management activities;
Performs regular security assessments of production ICTS resources to identify potential weaknesses that could be exploited; performs risk analysis and formulate risk treatment plans;
Determines the need for updating ICTS systems with fixes and patches;
Performs other related duties as required.
Other duties and responsibilities
common to the specialties above include, but are not limited to:
Providing general assistance across the various fields of ICT support services in the mission;
Being part of cross-functional teams in order to assist with ICT related projects;
Performs other related duties as required.
Competencies
Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain
Client Orientation: Establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions;
monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets time line for delivery of products or services to clients.
Technological awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Education
High school diploma or equivalent and certification/diploma of other supplemental academic qualifications or training in Information Systems and Technology are required.
PRINCE2 practicioner certification is desirable.
ITIL foundation certification is desirable. VMware vsphere: Install, Configure and Manage training is desirable.
Other industry training and certifications is desirable.
Work Experience
At least eight (8) years of relevant work experience in the planning and installation of complex Information Systems, equipment and networks, including at least three (3) years of experience at the international level are required.
Field experience in United Nations Peacekeeping missions in a conflict or post-conflict setting is desirable.
Experience in a UN Shared Service Centre is desirable.
Languages
French and English are the working languages of the UN Secretariat.
For this position, fluency in oral and written English is required.
Assessment
Previously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment.
How to Apply
Interested candidates should send their resume by 31st January 2019
For more information and job application details, see; United Nations Information Systems Assistants Jobs in Entebbe Uganda
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