United Bank for Africa Team Member - Mobile Banking Tech Support Jobs in Nigeria
United Bank for Africa Team Member - Mobile Banking Tech Support Jobs in Nigeria
Responsibilities Troubleshoot and escalate Mobile Banking and related applications challenges.
Generate and analyse trends, successes and failure rates on all related applications.
Fetch logs, analyze same and escalate as appropriate
Attend to and all users’ complaints from customers.
Carry out resource utilization checks and preventive monitoring of applications to avert imminent failure of applications.
Carry out routine and preventive maintenance on all systems
Carry Systems and application checks and ensure logs are cleared routinely on all systems
Apply changes to configuration on applications upon necessary approvals.
Escalate issues requiring third level supports.
KPIs:
99.9999% uptime of digital services and channels
Achieve 99.9999% transaction success rate daily.
Achieve 100% closure of incidents log before midnight every day.
Qualifications
Minimum of 2-5 years’ work experience in a relevant field
Certifications; Having a certification from a reputable institution will be an added advantage.
How to Apply
For more information and job application details, see; United Bank for Africa Team Member - Mobile Banking Tech Support Jobs in Nigeria
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