United Bank for Africa Team Member - Enterprise Application Support Jobs in Nigeria

United Bank for Africa Team Member - Enterprise Application Support Jobs in Nigeria


Responsibilities

Documentation of Enterprise architecture baseline:

  • Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.

  • Ensure up-to-date procedures for both end-users and operators of these systems.

    Process optimization:

  • Ensure timely understanding of any new software integration into company systems

  • Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.

  • Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7 x 365

    Project Delivery Effectiveness:

  • Managing assigned projects and program components to deliver services in accordance with established objectives.

  • Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

  • Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:]

  • Take necessary and prompt corrective actions to ensure the achievement of set objectives

    Issue Closure within TAT:

  • Ensure that support Issue raised by the business are resolved within the agreed TAT.

  • Ensure mitigation against future occurences.

    Adhoc:

  • Render periodic report for management descision making

  • Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring

    KPIs:

  • Customer Satisfaction

  • IS Audit & Regulatory exceptions relating
    to IT Operations & Infrastructure

  • Internal Process

  • Service uptime

  • Closure of Issues within TAT.

    Qualifications

  • Minimum of 2-5 years’ work experience in a relevant field

  • Certifications; Having a certification from a reputable institution will be an added advantage.

    How to Apply

  • For more information and job application details, see; United Bank for Africa Team Member - Enterprise Application Support Jobs in Nigeria


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