United Bank for Africa Team Member, Enterprise Application Support Jobs in Nigeria
United Bank for Africa Team Member, Enterprise Application Support Jobs in Nigeria
Objectives To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service availability and zero data loss in the event of disaster events.
To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.
Responsibilities
Documentation of Enterprise architecture baseline:
Ensure proper documentation of Enterprise Application support process / procedures and Configuration items.
Ensure up-to-date procedures for both end-users and operators of these systems.
Process optimization:
Ensure timely understanding of any new software integration into company systems.
Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365
Project Delivery Effectiveness:
Managing assigned projects and program components to deliver services in accordance with established objectives.
Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.
Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:
Take necessary and prompt corrective actions to ensure the achievement of set objectives.
Issue Closure within TAT:
Ensure that support Issue raised by the business are resolved within the agreed TAT.
Ensure mitigation against future occurences
Adhoc Duties:
Render periodic report for management descision making.
Perform other duties as
may be assigned by the Unit Head, Other Banking App Support & Monitoring.
Key Performance Indications
Financial:
IT Operations cost management
Customer Satisfaction
Operational downtime associated with Payment System Application Support
IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
Internal Process:
Service uptime
Employee Experience:
Employee satisfaction level
Career development
Job Requirements
Education:
First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
Post graduate degree, MBA and / or technical certifications will be an advantage.
Experience:
2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc)
How to Apply
For more information and job application details, see; United Bank for Africa Team Member, Enterprise Application Support Jobs in Nigeria
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