United Bank for Africa Team Lead – SME Jobs in Uganda

United Bank for Africa Team Lead – SME Jobs in Uganda

Duties and Responsibility

Develop and lead the implementation of the MSME Segment strategy in line with the overall Retail Banking Strategy.

Ensure achievement of profitability targets through revenue maximization and prudent cost
management.

Implement Country-wide go-to-market strategy for new initiatives, working with all relevant
departments/ stakeholders to drive execution.

Drive sustainable growth and acquisition of new customers for MSME Banking through development and maintenance of quality products, propositions and solutions pertinent to the segment

Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the MSME Segment.

Drive customer-led propositions for the MSME Banking business by developing a pipeline of
value adding customer solutions to include customer experience, products, and service offers.

Manage an effective SME customer’s loyalty program for networking and deepening of UBA SME market penetration.

Ensure strong cross- selling of existing and new products to existing and new clients; and in
this process, maintain effective liaison with all relevant business units in the Bank.

Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the MSME Segment

Maintaining the quality of the SME portfolio within the stipulated Non-Performing Loans
(NPL) and Portfolio at Risk (PAR) parameters.

Has oversight and country ownership on end-to-end processes to ensure execution of on-boarding for clients and fulfillment of products through engagement with relevant stakeholders involved in executing the

standard process to ensure delivery of a seamless customer value proposition

Responsible for Portfolio health on relevant products - track portfolio performance (through
lead indicators) and taking necessary actions to ensure product integrity is maintained.

Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.

Accountable for all segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)

Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.

Optimize fees and charges to create value for clients in line with ‘Treat-Clients-Fairly’ principle.

Job Requirements

Education: A University degree holder, a financial qualification or associate such CPA,
ACCA and MBA would be an added advantage.

Experience: Minimum of 5 years’ experience in retail/private banking and Prior experience
in Business and strategy development is an added advantage.

How to Apply

If you meet the above requirements please send your CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to; Head of Human Capital United Bank for Africa Plot 2, Jinja Rd Kampala, Uganda.

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