United Bank for Africa Plc Team Member, Enterprise Application Support Jobs in Nigeria

Responsibilities

Documentation of Enterprise architecture baseline:

Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.

Ensure up-to-date procedures for both end-users and operators of these systems

Process Optimization:

Ensure timely understanding of any new software integration into company systems

Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.

Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7 x 365

Project Delivery Effectiveness:

Managing assigned projects and program components to deliver services in accordance with established objectives.

Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data

Take necessary and prompt corrective actions to ensure the achievement of set objectives

Issue Closure within TAT:

Ensure that support Issue raised by the business are resolved within the agreed TAT.

Ensure mitigation against future occurences
Adhoc

Render periodic report for management descision making

Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring

KPIs:

Customer Satisfaction

IS Audit & Regulatory exceptions relating

to IT Operations & Infrastructure

Internal Process

Service uptime

Closure of Issues within TAT

Qualifications

Minimum of 2-5 years’ work experience in a relevant field

Certifications; Having a certification from a reputable institution will be an added advantage

How to Apply

For more information and job application details, see; United Bank for Africa Plc Team Member, Enterprise Application Support Jobs in Nigeria

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