UNICEF Senior Social Welfare Officer - Grievances Management Consultancy Jobs in Zambia

UNICEF Senior Social Welfare Officer - Grievances Management Consultancy Jobs in Zambia


How can you make a difference?

  • The main purpose of this consultancy is to provide technical oversight and backstopping for the implementation and roll-out of the SCT Grievance Mechanism and the C-ECT grievance mechanism

  • The main objective is to ensure MCDSS HQ level leadership and management of the roll-out of the GM for the SCT as well as in emergency contexts.

  • Please see Detailed TOR for more information on the tasks and deliverables, here ToRs Senior Social Welfare Officer Grievance Management Consultancy.pdf .

    To qualify as an advocate for every child you will have

    • A Minimum of a bachelor’s degree in one of the following or related fields required: Human Development, Social Work, Social Policy, or related fields.

  • Three years of relevant professional work experience actively managing projects which would include management of a social protection, Cash Transfers, Complaints Mechanism, or other social service-based projects, either with government or Non-Governmental Organizations.

  • IT knowledge would be an added advantage.

    Specifically

    • Three years of experience with managing social protection or comparable projects, preferably in a public sector environment.

    • Experience in working with Government, Monitoring and reporting, Training and workshop facilitation and collaboration with private sector.

    • Demonstrated ability to effectively collaborate with counterparts with different technical and sectoral backgrounds;

    • Excellent ability to effectively communicate highly complex issues in a language that non-technical audiences can understand. This includes project descriptions, presentations, proposals, journal articles, reports, etc.

    • Fluency in written and spoken English.

    • Familiarity with the background and rationale for Social Cash Transfer Scheme is desirable.

    • Experience in managing grievance/complaints mechanisms is desirable.

    Job Education Requirements

  • A Minimum of a bachelor’s degree

    How to Apply

    For more information and job application details, see; UNICEF Senior Social Welfare Officer - Grievances Management Consultancy Jobs in Zambia

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