UNICEF Help Desk Assistant Jobs in Addis Ababa - Ethiopia

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.And we never give up.

Major Duties and Responsibilities

EDUCATION (Indicate the level and

Secondary Education, supplemented by training in Archival management/filing system. Should be able to operate Computer and conversant with Windows XP operating systems, using MS Office. Knowledge of Help Desk tasks and basic concept on Service Support and Service delivery essential.

Knowledge of electronic communication, scanners and fax machine required for Document management system. Training in Information Science, Library, Computer Science or related field an asset.

   WORK EXPERIENCE (Indicate the length and type of practical experience required at the national and, if so required, at the international level.)

Five years progressive work experience in secretarial duties, of which 3 years experience in Information/Document/Library systems. Experience with managing Faxes/Pouches/DHLs or other types of document flow including maintaining electronic records and databases, pertaining to such messages.   LANGUAGES (Indicate the languages required and desirable.)Fluency in spoken and written English.

Other Skills and Attributes (Indicate what other skills and attributes required, such as computer knowledge, management or communication skills, negotiating or training ability, etc.)

The competencies required for this post are….UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.

UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

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