UNICEF Generic Vacancy Announcement: ICT Assistant Jobs in Zambia

UNICEF Generic Vacancy Announcement: ICT Assistant Jobs in Zambia

Job no: 555965

Contract type: Fixed Term Appointment

Level: G-5

Location: Zambia

Categories: Supply Management, Operations, Transportation

This is a Generic Vacancy Announcement: ICT Assistant, GS5, Lusaka, Lusaka, Zambia, GS5 Talent Group.

Talent Groups at UNICEF are exclusive lists of pre-vetted, highly qualified candidates intended to fast-track recruitment processes as positions become available. After a rigorous selection process, successful candidates will be placed in the ICT Assistant (GS5) Talent Group for UNICEF Lusaka, Zambia for a period of 36 months.

While placement in the Talent Group does not guarantee a position, it is an important resource for filling vacancies. Candidates placed into the Talent Group will be reviewed when a relevant position becomes available at and if found suitable, are offered placements through a direct selection process.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country's children face, while responding to the needs with interventions addressing the multiple causative factors.

How can you make a difference?

Under the guidance and supervision of the T4D Specialist, Information and Communications Technology (ICT) Assistants perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations.

Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation.

Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

The ICT Assistant is accountable for the delivery of effective and efficient Help Desk second line support services to all users in the office.

Responsible for diagnosing, resolving or escalating Zambia Help Desk calls related to IT applications or processes redirected from ZAM Help Desk first line support in a timely manner.

The incumbent provides call documentation and reports for ZAM Help Desk; Supports migration related to new technologies; and provides support and guidance to users.

Key function, accountabilities and related duties/tasks

Providing first-level support that includes receiving, processing and logging service requests.

Managing lifecycle of ICT incidents assigned to him/her in service management tool.

Providing support in conferencing with ICT and audiovisual equipment as and when requested.
Creating and assigning work orders.

Maintaining and updating files (electronic and paper) and internal databases.

Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

To qualify as an advocate for every child you will have…

Completion of Secondary education is required, a formal training or degree in Computer Science, Information Systems, Telecommunications, Engineering will be an added advantage

ITIL Foundation Certificate or equivalent customer support certification is an asset.

A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.

Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.

Practical experience in providing technical and business Customer Support and Services is required.

Practical experience and working knowledge of various computer platforms and applications is required.

Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

How to Apply

For more information and job application details, see; UNICEF Generic Vacancy Announcement: ICT Assistant Jobs in Zambia

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