UNDP Regional ICT/ Digital Coordinator for RBA Region in Kenya

UNDP Regional ICT/ Digital Coordinator for RBA Region in Kenya

Background

Under the guidance and direct supervision of the Deputy Resident Representative Operations, the Regional ICT/Digital Coordinator manages ICT services and resources, develops, and implements ICT management systems, provides information management tools and ensures the technology infrastructure runs smoothly.

The Regional ICT/Digital Coordinator is responsible for review and advice on the use of new technologies that improve the office productivity. S/he promotes a client-oriented approach.

The Regional ICT/Digital Coordinator also works closely with the HQ/BMS/ITM Unit to solve complex ICT-related problems in RBA region. The incumbent establishes close links with Country Offices to coordinate and provide services and advice to the Country Offices.

The Regional ICT/Digital Coordinator is the focal point for ICT/Digital related matters for Country Offices in RBA Region. S/he proactively collects the day-to-day problems associated with ICT/Digital matters and represents the Country Offices of the Region in the recovery of problems for better resolution, when necessary.

The Regional ICT/Digital Coordinator is the focal point for the implementation of Global solutions at country offices level, coordinates and ensures unified and standardized deployments of ICT/Digital infrastructures in country offices. The Regional ICT/Digital Coordinator works under the supervision of Global ICT Coordinator of HQ/BMS/ITM for his/her responsibilities to coordinate ICT/Digital related activities.

It is expected that this task will take about 50% of the Regional ICT/Digital Coordinator's working time.

Position Purpose:

The Regional ICT/Digital Coordinator is responsible for managing the ICT/Digital operations of the Country Office and the Regional Service Center and supervises the staff in the ICT team.

The Regional ICT/Digital Coordinator works in close collaboration with teams of all units in the Country Office, the Regional Service Center for Africa and HQ/BMS/ITM, to resolve complex ICT/Digital related issues and provide ICT/Digital solutions for UNDP Programme, Projects and Business Processes, in liaison with the Global ICT Coordinator of the HQ/BMS/ITM Unit.

S/he also works in collaboration with ICT/Digital Coordinators from other regions

Duties & Responsibilities

Implementing ICT strategies and introducing new technologies, focusing on achieving the following results:

Effective application of the management of business information and standards, guidelines, and procedures for the local environment;

Development of internal policies and procedures on the use of ICT/Digital infrastructure and solutions including field oriented digital innovations;

Mapping business processes, developing/implementing standard operating procedures (Standard Operating Procedures SOPs) on ICT/Digital matters and monitoring work processes in the ICT team;

Introducing innovative and efficient ICT/Digital solutions including end user services such as help desk;

Participation in the office's business re-engineering processes by ensuring that ICT/Digital needs are in line with the management of business resources;

Assessing Technological Options to modernize the Country Office and Regional Service Center Information System;

Assessing the ICT ecosystem of the Country Offices of the RBA region and recommend solutions and best practices;

Support/Advise in the purchase of new equipment for offices and projects, provision of technical specifications on the best options in local and international markets;

Development and updating of an annual workplan, training plan, procurement plan and ICT/Digital roadmap;

Development and updating of business continuity plan, disaster recovery plan for ICT infrastructure and Monitoring their implementation;

Leadership of the ICT/Digital activities for RBA region in achieving key client-oriented outcomes;

Compliance of ICT/Digital Systems with UNDP rules, regulations and policies, implementation of corporate ICT/Digital strategies, establishment of targets and monitoring achievement of results;

Provision of advice on strategies, policies and plans affecting the ICT/Digital ecosystem, delivery of practice advisory, knowledge and learning services;

Establishment of collaborative arrangements with potential partners, a Client Relationship Management System for quality service delivery and appropriate partnership arrangements.

Constant monitoring and analysis of the ICT/Digital ecosystem, quick readjustment during crisis, advise on legal considerations and risk assessment;

Knowledge building and sharing with regards to ICT/Digital matters aligned with the operation in the CO of the RBA region and RSCA, organization of the ICT staff trainings, synthesis of lessons learnt/best practices, and sound contributions

to UNDP knowledge networks and communities of practice.

Development of information management systems with a focus on:

Advice on development and implementation of Local Information and Documentation Management System of the Country Offices in RBA region and the Regional Service Center, in line with UNDP policies and procedures, and specific needs of the offices.

Identifying opportunities and coordinating conversion of business processes into automated systems in line with UNDP’s digital workspace (e.g., desktop management systems, donor profile tracking software, knowledge management systems,

Support/advice on local web application management at country offices, regional service center or other on-demand organizations.

Managing the local infrastructure of ICT, focusing on achieving the following results:

Maintain a secure, reliable infrastructure environment for ICT and adequately plans for disasters and recoveries;

Ensure hardware and software platform compliance with UNDP corporate ICT/Digital policies and strategies;

Ensure local network infrastructure complies with UNDP standards and adequate technological environment for achieving local objectives. This includes Internet connectivity, local network, backups;

Advise on equipment maintenance and equipment acquisition;

Oversight of the implementation of UNDP's standard systems;

Advise and oversight development of new software solutions to achieve high-impact results in the CO and RSCA business processes.

Develops and implements UNDP standards, focusing on achieving the following results:

Functional & Technical competencies:

Business Management - Portfolio Management: Ability to select, prioritize and control the organization’s Programmes and projects, in line with its strategic objectives and capacity.

Business Direction & Strategy - Business Acumen: Ability to understand and deal with a business situation in a manner that is likely to lead to a good outcome; knowledge and understanding of the operational frameworks in the organization and ability to make good judgments and quick decisions within such frameworks.

Business Direction & Strategy - Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks, and opportunities, linking the vision to reality on the ground, and creating tangible solutions. Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP.

Communications - Advocacy strategy and implementation: Ability to create and implement advocacy strategies that lead to impactful change.

Communications - Customer Satisfaction/ Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customer’s needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate clients’ upcoming needs and concerns .

Requirements:

Education:

Master’s Degree or equivalent in Information Technology, Information Science, Computer Science, Computer Engineering, Software Engineering, Telecommunication Engineering or related field.

Experience:

5 years of experience as an ICT Manager in the UNDP Country Office or Regional Service Center in providing management advisory services and/or managing staff and ICT systems and establishing inter-relationships among different stakeholders within UNDP and outside.

Advanced experience in the usage of computers and office software packages, experience in handling cloud-based systems and ERP systems, preferably PeopleSoft.

Advanced mastery of handling clients from diverse backgrounds. Partnership and negotiation skills.

Language Criteria:

Fluency in English and preferably one of the mainly spoken UN languages in the RBA region.

How to Apply

For more information and job application details, see; UNDP Regional ICT/ Digital Coordinator for RBA Region in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!