UN World Food Programme IT Operations Assistant (IA & CO Telecommunications Support) Jobs in Ethiopia
UN World Food Programme IT Operations Assistant (IA & CO Telecommunications Support) Jobs in Ethiopia
About WFPThe World Food Programme (WFP) is United Nations frontline agency in the fight against hunger, WFP is continually responding to emergencies. We save lives by getting food to the hungry fast. But WFP also works to help prevent hunger in the future. We do this through programmes that use food as a means to build assets, spread knowledge and nurture stronger, more dynamic communities.
This helps com- munities become more food secure. On average, WFP aims to bring food assistance to more than 80 million people in 80 countries.
WFP Ethiopia is working with the Government and humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation.
The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.
Organizational ContextThe position is based in Addis Ababa but extensive travels to all WFP filed offices and other operational locations required where inter-agency support is needed The Job holder report to the Information Technology Officer, Head of the TEC, or the designate.
Job PurposeTo deliver high-quality technical support, system, and data maintenance across a range of areas, in the effective delivery of telecom services for WFP and Interagency partners.
Key Accountabilities (not all-inclusive)Ensure optimal radio network operations, carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure that the telecom systems are running effectively.
Ensure appropriate security telecommunications support to WFP staff and provide support to critical inter agency telecommunication hubs and inter agency personnel.
Monitoring the HF and VHF networks and operation: provide guidance on analogue systems; ensure application of United Nations standard telecom procedures.
With support of senior colleagues, provide standard telecom trainings to end users of the systems to ensure staff use the telecom systems effectively.
Install, operate, and maintain telecommunications systems and equipment, to ensure optimal service in compliance with standard operations procedures.
Program VHF and HF telecom equipment according to the UN standards.
Operate the VHF and HF radio stations; ensure adherence to the VHF and HF voice procedures on the network including the guidance to the United Nations SOC’s (Security Operation Centers) and users of the network; report technical issues and provide improvement suggestions to the TC/IT staff;
Assist the radio operators with first level technical support; track the movement of vehicles through well-defined procedures; monitor radios during security incidents for security calls and monitor food and people movement as assigned.
With the support of senior colleagues, plan and execute telecom maintenance mission to the WFP field offices all around Ethiopia. Provide a report after each telecom maintenance mission.
Provide telecom technical support to other UN agencies.
Provided technical specification on radios communication equipment to procurement unit and order radio spare parts.
Request and follow up import permission and licenses for radio communication equipment.
Assist with inventory of the telecom equipment in WFP.
Perform other related duties as required.
Desired Experiences for Entry Into the Role
• Has experience
resolving complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
Standard Minimum Qualifications
Education:
Completion of secondary school education. A university degree in Computer Science or Information Systems is desirable.
Experience:
At least five years of progressively responsible technical experience in IT and telecommunications installations and equipment or a university degree with 3 years of technical experience in a related area.
Demonstrating hands-on expertise with HF/VHF radio, VSAT, wireless, and satellite technologies in a globally distributed telecommunications operation.
Some exposure to MS Word, MS Excel, and MS PowerPoint, LAN, WAN, and WLAN technologies.
Languages:
Fluency in both oral and written communication in English. Knowledge of the Amharic language is added advantage.
4Ps Core Organisational Capabilities
Purpose
Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
How to Apply
For more information and job application details, see; UN World Food Programme IT Operations Assistant (IA & CO Telecommunications Support) Jobs in Ethiopia
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