UN World Food Programme Business Support Assistant-Community Engagement and Complaints Management Jobs in Uganda
UN World Food Programme Business Support Assistant-Community Engagement and Complaints Management Jobs in Uganda
About WFP United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year.
Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
Are You Up to the Challenge?
We are seeking a qualified individual for the position of Business Support Assistant- Community Engagement and Complaints Management to be based in Isingiro Field Office. Selected candidates will be employed on Service Contract.
Organizational Context
These jobs are found primarily in WFP Field based Offices, and job holders typically report to Programme Policy Officer or Programme Associate. The reporting lines may change depending on the size of the office.
At this level job holders are expected to take responsibility for completion of a range of processes and activities related to community engagement and complaints management that require some interpretation of standard guidelines/ practices. Job holders can recommend a course of action to staff at various levels in collaboration with key stakeholders.
Job Purpose
The position is based in the Field Office (FO) and reports to the Programme Policy Officer/ Team Leader or his or her designate. The Business Support Assistant -Community engagement and Complaints Management position holder will coordinate and implement community engagement activities at WFP Field Office Level by providing direction and operational leadership of the organization in relation to marketing, public relations and communication for development in line with the APP.
Key Accountabilities
Prepare weekly and monthly work plans.
Responsible for supervising community relations activities and initiatives
Oversees community engagement events internally and externally, including unit briefings & presentations to community organizations, and liaisons with community “champions”.
Lead in community engagement and communication for development among PoCs and partners.
Support in identifying issues arising from/needs of external parties; cooperating partners and other key partners and respond appropriately and escalate to management as applicable.
Take responsibility for the maintenance of set standards systems and files, to ensure information is readily and accurate available for the function.
Coordinate with Senior communications Associate and Programme Associate on weekly community engagement plans and make travel arrangements for the teams in liaison with the admin unit.
Support processing and managing routine administrative in various functional areas, to communicate to the effective and timely management of resources.
Manage and keep updated a complaints & Feedback Mechanism (CFM) focal points network, send weekly status reports on complaints received and feedback given.
Provide regular updates on complaints and feedback from PoCs and share with the team leader to share with Area Office, focal persons, management, and key partners.
Respond to complaints and queries raised and escalate them where appropriate to management to provide timely and accurate feedback to Persons of concern
Contribute to strengthening of partnerships at Field Office level by ensuring WFP is represented in community engagements organized by partners (in addition to the WFP organized)
4Ps Core Organisational Capabilities
Purpose
Understand
and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People
Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance
Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership
Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
Other Specific Job Requirements
Competences (Technical)
Ability to apply various PRA techniques to gather and utilise data
Ability to conduct surveys in community settings
Highly proficient in the use of office equipment and computer software packages, such as Microsoft Word, Excel etc.
Competences (Behavioral)
List any competencies required to perform the job e.g. interpersonal skills, communication skills, etc.
Believes in and practices the mission, goals of the program. Ability to work as a positive team leader, facilitating a team environment through personal behaviour, work contributions and the sharing of experience and knowledge.
Maintains a constant awareness of the “client” and exhibits recognition and appreciation of their needs with the ability to achieve results with positive outcomes for families accessing the programs.
Ability to be energetic, resilient and maintain a sense of humor.
Desired Experiences for Entry Into the Role
Two years of working experience in a Field setting in community engagement and implementation of beneficiary feedback mechanism.
Standard Minimum Qualifications
The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (Community Engagement & Complaints Management) job placement should hold a Bachelor’s degree in Social Work and Social Administration, Social Sciences, Development Studies, Education, Rural development or any other related field, obtained from a recognized institution.
How to Apply
For more information and job application details, see; UN World Food Programme Business Support Assistant-Community Engagement and Complaints Management Jobs in Uganda
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