UN IT Manager Jobs in Ethiopia
Background
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives.
Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.
At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Job Overview/Summary:
The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations.
An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.
Reporting to supply Chain Coordinator (SCC), the IT Manager (ITM) will provide quality leadership and oversight of all IRC Country Office IT service functions, including assisting and facilitating the installation, configuration, staff training and operations support.
A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT director (RITD) is vital.
Another key aspect of this role will be to establish an open channel to different working groups across the country program to ensure business needs are met and IT concerns were being addressed in a timely fashion.
Major Responsibilities:
Work in close collaboration with RITD to ensure all IT updates are shared and timely guidance is sought
Interact with Programs, Operations and field offices to ensure understanding of business needs and efficient support is delivered
Work with field office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues.
Conduct relevant training sessions to ensure that staff possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC.
Manage installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment
In consultation with the RITD, test and evaluate new technologies that will improve IT support processes in country and region.
Investigate local Internet connectivity options to connect CP offices through VPNs and obtain adequate bandwidth for Intranet and application connectivity.
Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
Help ensure successful implementation of IRC IT global initiatives and policies.
Creation of a country IT strategy plan to improve the IT state of the country program in line with Global IT strategy focused on SMART objectives measured every quarter.
Participate in CO management meetings, grants and proposal sessions to lobby and advocate for IT initiatives in line with the set roadmap.
Enforce network security policies.
Maintain firewall rules and perform regular security sweeps for new vulnerabilities.
Participate in the annual budget planning and ensure
allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
Act as the IT Lead for country office program
Perform other duties as directed by the operations director.
Key Working Relationships:
Position Reports to: Supply Chain Coordinator
Position directly supervises: IT Officer(s)
Indirect Reporting: Regional IT Lead - East Africa **
Other Internal and/or external contacts: **
Internal: Program Coordinators, Finance Controller, HR & Supply Chain Coordinators, and Field Coordinators
External: Vendors and Consultants
Job Requirements:
Education: Bachelor’s and or Master’s university degree in Computer Engineering and/or equivalent in relevant field
Technical Skills & Experience:
At least 6 years’ experience in IT Service Management. Or 3 years relevant experience plus post graduate.
At least 2 years senior level management experience.
Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
Experience in Virtualization technologies using VMware
Background in networking technologies using Cisco and/or Cyberoam
Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
Familiarity in server and endpoint updating and patching methodologies
Strong technical writing/documentation skills
Experience in providing support in an environment that implements ERP is an advantage
Soft Skills and Competencies:
Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
Excellent presentation, verbal communication and report-writing skills with the ability to convey information effectively in English.
Customer & client centered and service oriented mind & attitude, and ability to work independently under pressure.
Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
Strong diplomacy and collaboration skills in establishing positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity.
Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
Language Skills: Excellent English and communication skills including speaking, listening and writing
Computer Skill: High proficiency in supporting industry standard IT infrastructure and applications
Certificates or Licenses: A+, ITIL, PMP, MCSE or similar certifications preferred
Working Environment*:* Based in Head office, occasionally required to travel to field offices and joining regional conferences and workshops, if required. *
How to apply
Please send your CV, application letter and copies of credentials IRC Addis Ababa office P.O.BOX: 107 code 1110
Please include 3 references from current and former employers.
Applications will not be returned. IRC discourages phone calls or personal visits.
Only applicants meeting the minimum qualification will be short listed and contacted.
Your application letter/cover letter must include the following information.
Name of the position you have applied for
Date of application
Summary of your qualifications and experience
Motivation/objective of why you have applied for the job
Permanent Address and present address (if different form permanent) and telephone number
Disclose any family relationships with existing IRC employees.
How to apply
Interested candidates should apply online by 26th August, 2018
For more information and job application details, see; UN IT Manager Jobs in Ethiopia
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