Umba System Administrator Jobs in Kenya

Umba System Administrator Jobs in Kenya

About Umba

At Umba, we are building a digital bank for emerging markets, offering intelligent, affordable financial products. We are currently live with an Android app in Kenya & Nigeria with our digital banking services.

One-third of the world's 2 billion unbanked people live in Sub-Saharan Africa, and we are here to bring these customers free banking services and bring them into the formal financial system. It's an exciting mission and one that we are excited to deliver on.

Job Description

System Support:

Ensure that the CBS is operating with maximum efficiency by daily monitoring of the servers, database and the Orbit-R application.

Ensure smooth integration of systems at all times

Ensure that normalcy is regained within the shortest time possible in case of a downtime

Assist the branch to run its end of day procedures and analyse errors arising from the process

Run and monitor daily data backup processes

Monitor the DR Servers and ensure log files are being copied and applied as expected

Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other business applications

Manage the hardware, software, network and security for business critical servers with full backup and disaster recovery

Resolve user service requests lodged via the helpdesk

Manage user access management in various systems

Monitor server performance and management

Generate and extract management reports

Conduct end user training for new staff on the usage of the various systems

Internal Process Automation:

Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards

Risk identification and coming up with mitigations around the system

Facilitate set up and roll out of Daraja Virtual Accounts & Daraja Mobile Loans

Manage partner integrations

Cost management – plan and control the allocated budget

Conduct utility payment on channels, Clearing System/ Agency System

Network Maintenance:

Design and enforce network systems policies and procedure

Ensure that the

LAN is up and working in an efficient speed

Ensure all users’ work stations are having a healthy network connection

Ensure that the internet is up and efficient

Report incidents that are beyond the Daraja I.T Department to the ISP and following up to have downtimes restored with the shortest time possible

Digital Channels Revenue Generation:

Recommend and motivate new services based on market trends, customer needs and the Company’s strategy

Drive adoption and growth of Alternative Business Channels at Daraja Bank by leveraging on existing technologies and adoption of new innovative ones in order to drive Non Funded Income as a major income generator for the Bank

Facilitate product development along the ABC module

Customer Perspective:

Ensure fast turnaround time on customer service delivery on all IT related platforms

Act as custodian of service level agreements with suppliers

Reports:

Generate the following reports on daily basis:

System Uptime – Network, Core banking & Mobile Banking

Intrusion reports – Network

Replication DR-DC- Status

Skills and Experience required for this Role

Degree in Information Technology, Computer Science or related field

Minimum of 3 years’ experience in a similar role

Certification in core areas of networking, cabling and database management

Knowledge of managing Linux and Windows systems in a business environment

Experience in hosting environments involving multiple virtual hosts based on different virtualization technologies

Experienced in ERP software, Microsoft back office and office automation products

How to Apply

For more information and job application details, see; Umba System Administrator Jobs in Kenya

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