Umba Country Manager Jobs in Kenya
Umba Country Manager Jobs in Kenya
Umba is looking for an entrepreneurial candidate to lead the Kenya business and expand Umba’s
product to reach within Kenya.
This role will be responsible for managing the overall health in-country operations, with a key focus on leading all in-country marketing, partnerships, and customer success operations.
Responsibilities
The ideal candidate will have experience working with growth-stage business to identify business
challenges, propose data-driven solutions and drive execution, as well as a natural ability to lead
relationship management for in-country partnerships.
Partnership Management
Develop and manage relationships with potential strategic partners across eCommerce, telecoms, payments, and banking spheres.
Lead all partnerships from opportunity identification through to design, negotiation, and
implementation to develop win-win partnerships that scale Umba’s service offering to new customer segments.
To support the leadership team in the development of key relationships within national regulators.
Leadership
Develop and implement strategies for the sustainable attainment of ambitious monthly, quarterly, and annual KPIs across Kenya.
Work with leadership to identify, build, and manage an in-country team to support business growth.
Work with product teams to define product roadmap through careful analysis of customer feedback, the competitive landscape, and market trends.
Ensure the business is well-positioned to provide feedback on and implement regulatory proposals that impact the company from across the government.
Own country P&L.
Customer Success
Manage support team operations to ensure quick resolution of customer complaints and feedback
Create new customer feedback loops to ensure high Net Promoter Scores and enforce a culture of client centricity across all verticals of the business.
Marketing
Support to the marketing team in the targeting of Through the Line marketing campaigns to enhance customer acquisition;
Use market knowledge to provide feedback on product funnel and customer journeys for customers acquired through digital marketing to achieve low-touch customer growth whilst maintaining portfolio quality.
Skills and Qualifications
Must have:
5+ years of banking, start-up, tech, or business leadership experience in high-performing, direct-to-consumer businesses.
A strong data-driven approach to funnel conversion metrics and P&L management with
strong attention to detail.
Experience working across Credit, Operations, Growth and Leadership teams to on
strategic priorities.
Experience in hiring and managing a team.
Nice to have:
Master’s Degree in Finance or related Business degree preferred
Deep network of contacts amongst banking, mobile money, payments and eCommerce companies
Highly proficient in Excel
Familiarity with tech-enabled credit or payments products and the general fintech landscape
Experience working with remote teams
Benefits
Market pay rate and will be negotiated in the interview process
Umba is an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
How to Apply
For more information and job application details, see; Umba Country Manager Jobs in Kenya
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